VP, Comms & Media Sector Leader

Salesforce.com • Austin, TX

207d • $262,900 - $420,600 • Remote

About The Position

The Salesforce Professional Services business is growing, and our work is at the center of all things AgentForce. In order to evolve and meet our customers' increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As VP, Comms & Media Services Sector Lead you will be leading the teams who design, develop, and deliver our portfolio of Professional Services offerings across the Comms & Media sector. You will ensure we bring our Services expertise to market in a coordinated way across the segment in order to improve customer satisfaction, increase product usage and adoption, and directly impact Salesforce.com's top and bottom line. At a high level, this includes developing a deep understanding not only of the cloud and agentic technology landscape, but also of unique industry-specific challenges, regulations, and opportunities in Comms & Media. You will craft both long and short-term strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. At the more tactical level, this role is designed to lead and manage the Comms & Media sector in its entirety, driving utilization, bookings, and revenue across all Customer Account Tiers. You will work cross-functionally with our license sales teams to ensure GTM motions are integrated to drive end-to-end success for our customers. This role will also partner on the development of new industry-specific Services products and programs, based on insightful customer engagement and understanding, including launching pilots that will allow us to co-create new offerings with our customers to confirm market fit based on emerging trends.

Requirements

• 10+ years experience in a Services leadership position with exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $100M+.
• Deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in the Comms & Media sector.
• 10+ years of experience leading, managing, coaching, and developing staff.
• Track record in product and business model innovation - approach to create unique customer insights and convert them into replicable, scalable, profitable service offers.
• Proven success at leading transformational projects to deliver customer outcomes through technology.
• A senior leader able to operate effectively with C-level executives.
• Strong business acumen and analytical skills with the ability to think strategically as well as the ability to handle details.
• Strong organizational and management skills to manage multiple projects, responsibilities, and staff.
• Exceptional relationship-building skills demonstrated by the ability to grow and nurture relationships with internal stakeholders.
• Proven ability to influence cross-functional teams without formal authority.
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution.

Responsibilities

• Provide sector and account-focused thought leadership and vision for the next generation of Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.
• Attract top talent, and coach and develop a strong team consistent with our culture.
• Develop an approach to generate unique insights about our customers' unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.).
• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
• Proven ability to influence across organizations without direct hierarchical ownership of teams.
• Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing and negotiating).
• Manage the financial commitments of the operating unit, working with multiple parties, against financial and business metrics.
• Systematize the process for developing new packages and programs. Build a new delivery model for packaged services.
• Enable and evangelize the portfolio internally and externally.
• Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees