VP, Colleague Communications

Macy's•New York, NY

About The Position

The Vice President, Colleague Communications leads the internal communications and content development team, elevates the function, and aligns it strategically with the company’s transformation, culture reset agenda, and performance imperatives. This role ensures the team’s work serves as a strategic enabler of business success and reports to the Head of Corporate Communications and Public Affairs.

Requirements

Strategic Communication Leadership – Ability to define and execute enterprise-wide internal communications strategies that align with business priorities, transformation initiatives, and culture objectives.
Team Leadership & Talent Development – Skilled in leading, mentoring, and developing a high-performing communications team, including resource allocation, performance management, and succession planning.
Cross-Functional Collaboration – Ability to partner effectively with HR, Operations, Stores, Merchants, Marketing, Tech, Legal, and senior leadership to ensure consistent and aligned messaging across all audiences.
Change Management & Culture Influence – Expertise in supporting culture change, colleague engagement, leadership communications, and embedding new behaviors and ways of working across the organization.
Analytics & Measurement – Skilled in establishing metrics, building dashboards, tracking engagement, and measuring the impact of communications on business and people outcomes.
Integration & Brand Alignment – Ability to ensure internal communications align with external brand messaging, enabling colleagues to act as ambassadors and maintaining consistency inside-out and outside-in.
Executive Advisory & Influence – Ability to advise senior leaders on communications strategies, providing guidance to influence organizational priorities and business outcomes.
Crisis & Risk Communications – Ability to lead communications strategy during high-stakes situations, mitigating reputational risk and maintaining stakeholder confidence.
Digital & Multi-Channel Expertise – Ability to leverage digital, social, and traditional channels effectively to reach diverse internal audiences with timely, relevant messaging.
Innovation & Thought Leadership – Ability to anticipate emerging communication trends, technologies, and practices, and integrate them into enterprise communication strategy.
Stakeholder Management & Collaboration – Ability to build strong, trusted relationships with internal and external partners, balancing competing priorities and aligning messaging across functions.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
15 plus years of experience in corporate communications, internal communications, and content strategy, working for a large, complex, multi-channel organization.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs.

Responsibilities

Lead and develop the internal communications team, including staff, channels, and programs, providing strategic direction, resource allocation, performance management, and talent development.
Define and execute an enterprise-wide internal communications strategy aligned with the company’s Bold New Chapter growth strategy, performance goals, and strategic priorities.
Collaborate with HR, Operations, Stores, Merchants, Marketing, Tech, Legal, and Leadership to ensure messaging is consistent, timely, relevant, and aligned for all internal audiences, including stores, field, and corporate teams.
Establish metrics and governance by building dashboards, tracking engagement, measuring the impact of internal communications on business and people outcomes, and providing regular reporting to senior leadership.
Support culture change, colleague alignment, leadership communications, and change-management initiatives, embedding new behaviors and ways of working across the organization.
Ensure seamless integration between internal communications and external brand communications, enabling colleagues to act as ambassadors and aligning messaging both inside-out and outside-in.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays.
Grow your career with continuous learning and leadership development.
Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.