VP Cloud Network Engineering and Operations

ServiceNow•Santa Clara, CA

12d

About The Position

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Core Responsibilities: Design, build and run ServiceNow’s global network. This includes our global backbone, peering infrastructure and in data center network fabric. Lead an organization implementing a hybrid infrastructure crossing both physical and cloud offerings. Engineering ownership for delivery and operation of internally engineered software load balancers which serves all customers. Owns strategy for future physical network design, proper integration of network services to Kubernetes based services, and deployment of future software defined networking services. Develop and maintain KPI based performance goals and service uptime requirements for all network services Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements. Qualifications Other capabilities/characteristics Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Needs to be deep technically and able to represent up and down the stack to customers pre/post sales Experience with global network connectivity dynamics including peering, international backbone operations and country regulatory requirements. Ability to run a crisis bridge – this is an exec technical ops leaders skill set that requires the ability to quick determine when problem solving is off track and intervene to direct traffic where required. Proven experience evaluating and taking action to uplevel teams where needed. Experience leading a 130 person global org that spans design/build/run for engineering Deep experience in hyperscale network concepts (AWS, GCP, Azure) Experience across the network stack (routing, switching, security, load balancing, etc) Mix of technical acumen and leadership skillset For positions in this location, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Needs to be deep technically and able to represent up and down the stack to customers pre/post sales
Experience with global network connectivity dynamics including peering, international backbone operations and country regulatory requirements.
Ability to run a crisis bridge – this is an exec technical ops leaders skill set that requires the ability to quick determine when problem solving is off track and intervene to direct traffic where required.
Proven experience evaluating and taking action to uplevel teams where needed.
Experience leading a 130 person global org that spans design/build/run for engineering
Deep experience in hyperscale network concepts (AWS, GCP, Azure)
Experience across the network stack (routing, switching, security, load balancing, etc)
Mix of technical acumen and leadership skillset

Responsibilities

Design, build and run ServiceNow’s global network.
Lead an organization implementing a hybrid infrastructure crossing both physical and cloud offerings.
Engineering ownership for delivery and operation of internally engineered software load balancers which serves all customers.
Owns strategy for future physical network design, proper integration of network services to Kubernetes based services, and deployment of future software defined networking services.
Develop and maintain KPI based performance goals and service uptime requirements for all network services
Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements.