VP, Client Partner

Unlock Health • Nashville, TN

77d

About The Position

Unlock Health is seeking a passionate and results-driven VP, Client Partner to join our integrated marketing client experience team. This individual will lead a complex book of client business where deliverables range from brand strategy, creative development & production, media planning & buying, analytics, digital transformation & consultancy and website maintenance/redesigns. This leader plays a vital role in managing client relationships, ensuring strong strategic guidance, executing engagements flawlessly, mentoring internal team members, and driving growth. The ideal candidate will have a good understanding of account management process and principles, our clients’ business needs, and experience leading integrated marketing strategies & campaigns.

Requirements

• 10+ years of experience in account management or client services
• 4+ years’ experience leading account services team(s) across a matrixed organization
• Experience developing and executing omnichannel campaigns (from strategy development through campaign performance and measurement)
• Healthcare or Behavioral Health industry experience is a plus
• Digital transformation or website development experience a plus
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations

Responsibilities

• Accountable for a book of business of 6-8 client accounts which can vary dependent on size and complexity
• Leads and mentors 2-5 account team members
• Responsible for owning relationships with clients, ensuring goals are met and revenue growth targets are achieved
• Utilizes experience and skills to engage in high-level client interactions, strategic planning, account growth strategies and ensures team’s adherence to best practices and performance standards
• Possesses fluency when it comes to representing Unlock capabilities and services, and how to apply them to clients’ needs
• Collaborates with Creative, Strategy, Media, Content, Web Dev and Mar Tech teams to develop and execute marketing campaigns, digital strategies, traditional marketing opportunities and other initiatives that support client objectives
• Works in partnership with project management team to ensure cohesive delivery of client strategy with internal resource and budget management
• Identifies and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Serves as the primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintains an understanding of healthcare industry trends, competitive landscape, and regulatory requirements that impact client business
• Supports new business opportunities with RFP responses and pitch presentations if requested
• Travels for internal and client meetings/presentations as needed

What This Job Offers

• Career Level: Senior