VP, Client Partner

dentsu

100d • $163,000 - $263,650

About The Position

The Client Partner is passionate about forming, creating, driving, and maintaining successful client relationships, while interacting with senior/executive level clients, driving revenue expansion and long-term client retention. Client Partners are responsible for outcome-based solutions and delivery to ensure the customer business strategies and experience transformation goals are achieved. Client Partners are expected to have a diverse set of skills to drive business agility– including a strong Growth and Client Services mindset, while operating customer level P&L's. These leaders are entrepreneurial and prefer to build rather than maintain businesses with a strong customer-centricity mindset in addition to their excellent ability to cultivate enduring customer relationships. The Client Partner is experienced in leading teams of Client Service professionals as well as multidisciplinary teams in a matrixed environment. You have strong operational acumen in operating customer's businesses to exceed financial targets. In this hybrid position, you will report to our EVP Senior Partner.

Requirements

• Bachelor's degree required.
• Minimum 10 years' experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department.
• Strong working knowledge of Customer Experience capabilities with expertise in specific industries.
• Minimum 5 years working in a growth function within digital marketing.
• Experience in Marketing Technology.
• Knowledge of CXM/CRM Multichannel/Integrated Marketing Campaign Management.
• Relationship/Client Management Account Planning and Strategy.
• Ability to lead both internal and client teams.
• Understanding of data analytics for multi-channel results analysis and recommendations.
• Business acumen to develop and manage budgets/forecasts/pro forma.

Responsibilities

• Manage growth and evolution of multiple customer relationships between $10-$20 million in annual net revenues.
• Lead complex multi-dimensional engagements that combine Media, Creative and Customer Experience solutions.
• Expand customer relationships by presenting new strategies and innovative ideas to solve Experience Transformation challenges.
• Create high customer satisfaction and lead the overall client satisfaction.
• Oversee a portfolio of customers within the Customer Experience & Commerce, CRM, and/or Data Platforms and Analytics areas.
• Support Account Directors and Engagement Leaders by focusing on delivering value and ensuring quality.
• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, revenue and profit forecasting.
• Accurately plan and forecast revenue to achieve net revenue and margin targets.
• Direct team activities to ensure full collaboration and partnership.
• Engage with senior level customer contacts across all areas of the customer's business.
• Actively team with Alliance partners through proactive relationship development.
• Develop and drive strategic growth plans while growing the customer portfolio.
• Increase knowledge of the customer's business and industry.
• Effectively plan work and troubleshoot problems.
• Work closely with the Growth, Capability, and other teams to develop proposal/presentation content.
• Effectively onboard new customer relationships.
• Stay current with industry trends and best practices.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees