VP, Client Experience Custom Model Solutions

BlackRock • Atlanta, GA

85d • $90,000 - $130,000 • Hybrid

About The Position

BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. BlackRock's Multi-Asset Strategies and Solutions (MASS) group delivers whole portfolio investment solutions to Outsourced Chief Investment Officer (OCIO), Fiduciary Management and Wealth Solutions clients as well as Multi-Asset Model Portfolios and investment products. The Custom Model Solutions Servicing Team is a pillar within BlackRock's Client Experience division and is responsible for delivering a dedicated servicing experience to BlackRock's model clients. The team's role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock's overall client servicing capabilities. The team is now looking for an additional team member based in New York to join our servicing team supporting Custom Model Solution clients.

Requirements

• 3+ years in client servicing, onboarding, or related financial services roles.
• Proficiency in visualization tools (e.g., Tableau, PowerBI).
• Intermediate Python or SQL skills are a plus.
• Strong interpersonal and communication skills, with the ability to liaise effectively with clients and colleagues at all levels.
• Analytical mindset with a proactive approach to identifying and resolving challenges.
• Excellent planning and time-management skills to prioritize tasks and meet deadlines.
• Enthusiasm for working as part of a team, contributing to shared goals, and mentoring junior team members when needed.
• General understanding of financial markets and wealth investment landscapes.

Nice To Haves

• Familiarity with process automation and data management practices.
• Experience with workflow tracking tools like Airtable or Smartsheets.
• Understanding of incident management and strategies to prevent future occurrences.

Responsibilities

• Lead new client portfolio and critical client change activities (e.g., investment guideline updates, benchmark changes).
• Partner with sales and client service teams to manage onboarding experiences, articulating key milestones and ensuring timely and seamless implementation.
• Coordinate with internal teams (e.g., portfolio management, investment operations) and external partners to execute client onboarding and mandate changes.
• Act as a dedicated client servicing specialist, delivering proactive engagement and exceeding client expectations through tailored solutions.
• Leverage insights from client interactions to identify opportunities for improving BlackRock's client servicing capabilities.
• Identify and drive initiatives to enhance efficiency, reduce risks, and innovate the client servicing process.
• Perform critical control functions, including obtaining necessary approvals and integrating service level agreements into end-to-end timelines.
• Collaborate with cross-functional teams to resolve complex issues, ensuring data integrity and operational consistency.

Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities