VP, Client Development & Engagement | Remote, USA

Optiv Security

17d • Remote

About The Position

Optiv, a leading Managed Security Services Provider (MSSP), is seeking a highly motivated and passionate VP, Client Development & Engagement to lead client development and engagement, drive revenue growth, and ensure exceptional client success. This dynamic leader will have a maniacal focus on building and nurturing strong client relationships, expanding our existing portfolio, and developing innovative security programs. You will be a key player in shaping the future of Optiv's Managed Services, directly impacting our growth trajectory and market leadership. How you'll make an impact Proactively manage and grow a portfolio of Managed Services engagements, identifying opportunities for expansion and upselling. Oversee service transitions, client renewals, and ongoing client engagement, maintaining strong, positive relationships. Lead regular client stewardship meetings, providing strategic insights and demonstrating the value of Optiv's services. Collaborate with internal teams and be a client advocate to ensure a seamless and positive customer experience. Serve as the trusted advisor and primary point of escalation for key client accounts, ensuring exceptional service delivery and client satisfaction. Drive the generation of new business and the expansion of existing services within Optiv's Managed Services portfolio. Partner with sales teams to identify, qualify, and close new business opportunities, leveraging deep security expertise. Design and architect pragmatic, tailored security solutions that address each client's unique environment and risk profile. Provide consistent security expertise to clients and internal sales teams on all sales opportunities. Lead the development and presentation of compelling proposals, contracts, and responses to RFIs/RFPs. Utilize expert sales techniques to build rapport, facilitate discussions, overcome objections, and secure new business. Provide strategic direction and leadership for the Client Development & Engagement team, fostering a culture of innovation, collaboration, and high performance. Oversee the operational planning and execution of Optiv's Managed Security programs, ensuring they meet client objectives and industry best practices. Mentor, develop, and evaluate team members, fostering a continuous learning environment. Drive process and documentation improvements to enhance efficiency and service quality. Manage staffing, including recruitment, performance management, and professional development. Manage the financial aspects of the team, including budgeting, forecasting, and resource allocation. Stay abreast of evolving cyber threats, emerging technologies, and industry best practices. Contribute to Optiv's brand awareness through thought leadership activities, such as speaking engagements, industry articles, and social media engagement. Identify new and emerging technologies for internal enablement and client education.

Requirements

• Bachelor's degree in a related field (e.g., Computer Science, Information Security, Business); Master's degree preferred.
• 10+ years of progressive experience in technology, information security, and services, with a proven track record of success.
• Demonstrated experience in selling and delivering information security managed services engagements.
• Proven ability to build and maintain strong relationships with C-level executives and other key stakeholders.
• A strong understanding of the cybersecurity landscape, including current threats, vulnerabilities, and mitigation strategies.
• Excellent leadership, communication, presentation, and interpersonal skills.
• Strong financial acumen and experience managing budgets.
• Ability to thrive in a fast-paced, dynamic environment.
• A passion for customer success and a relentless drive to exceed expectations.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Proactively manage and grow a portfolio of Managed Services engagements, identifying opportunities for expansion and upselling.
• Oversee service transitions, client renewals, and ongoing client engagement, maintaining strong, positive relationships.
• Lead regular client stewardship meetings, providing strategic insights and demonstrating the value of Optiv's services.
• Collaborate with internal teams and be a client advocate to ensure a seamless and positive customer experience.
• Serve as the trusted advisor and primary point of escalation for key client accounts, ensuring exceptional service delivery and client satisfaction.
• Drive the generation of new business and the expansion of existing services within Optiv's Managed Services portfolio.
• Partner with sales teams to identify, qualify, and close new business opportunities, leveraging deep security expertise.
• Design and architect pragmatic, tailored security solutions that address each client's unique environment and risk profile.
• Provide consistent security expertise to clients and internal sales teams on all sales opportunities.
• Lead the development and presentation of compelling proposals, contracts, and responses to RFIs/RFPs.
• Utilize expert sales techniques to build rapport, facilitate discussions, overcome objections, and secure new business.
• Provide strategic direction and leadership for the Client Development & Engagement team, fostering a culture of innovation, collaboration, and high performance.
• Oversee the operational planning and execution of Optiv's Managed Security programs, ensuring they meet client objectives and industry best practices.
• Mentor, develop, and evaluate team members, fostering a continuous learning environment.
• Drive process and documentation improvements to enhance efficiency and service quality.
• Manage staffing, including recruitment, performance management, and professional development.
• Manage the financial aspects of the team, including budgeting, forecasting, and resource allocation.
• Stay abreast of evolving cyber threats, emerging technologies, and industry best practices.
• Contribute to Optiv's brand awareness through thought leadership activities, such as speaking engagements, industry articles, and social media engagement.
• Identify new and emerging technologies for internal enablement and client education.

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees