VP, Claims Operational Excellence
About The Position
As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a VP, Claims Operational Excellence Leader in our North America Claim Operations team. We are seeking an execution-focused Claims Operational Excellence Leader to drive change across our North America commercial claims organization. This individual will lead the modernization of processes, technologies, and culture to deliver exceptional customer outcomes, operational efficiency, and scalable innovation. Location: This position will be based out of our Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing:
Requirements
- Bachelor’s degree required; MBA or advanced degree in Business, Technology, or related field preferred
- 10+ years of experience in commercial insurance with 5+ years focused on claims operational & efficiency strategies or enterprise change initiatives
- Deep knowledge of commercial claims processes (e.g., general liability, property, workers’ comp, auto, specialty & financial lines)
- Proven success leading digital and operational transformation in complex insurance environments
- Strong project/program management capabilities (Agile/Lean/Six Sigma experience a plus)
- Exceptional communication, leadership, and stakeholder management skills
- Ability to influence across all levels of the organization, from frontline adjusters to C-suite
- Experience working with or implementing modern claims systems (e.g., Guidewire Claim Center)
- Understanding of emerging technologies such as AI, RPA, OCR, and blockchain in the insurance context
- Comfortable navigating ambiguity and driving results in fast-paced environments
- Passionate about improving customer experience and employee engagement
Responsibilities
- Design and lead the end-to-end operational & efficiency strategies for insurance claims, aligning with corporate objectives, customer needs, and market demands.
- Define and execute a roadmap for digital claims capabilities including automation, AI/ML integration, workflow redesign, and advanced analytics.
- Lead cross-functional initiatives with stakeholders in IT, Operations, Underwriting, Legal, Customer Experience, and Risk.
- Reimagine and simplify key commercial claims processes to reduce cycle times, improve accuracy, and enhance service quality.
- Build a data-driven culture by integrating analytics into day-to-day claims decision-making.
- Develop performance dashboards, predictive models, and reporting tools to track impact and identify improvement areas.
- Communicate vision and progress to senior executives, frontline teams, and partners with transparency and clarity.
Benefits
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
