VP, Business Technical Support
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About The Position
The Vice President, Business Technical Support ensures a superior customer care experience is consistently provided to customers seeking technical assistance with their products and services. Through assessment of intangible variables, this role will identify and evaluate fundamental issues and provide strategy and direction for major functional areas. This position requires in-depth knowledge of the functional area, business strategies, and the company's goals. Provides technical support to midmarket and large business customers for our extensive portfolio of products that range from a full suite of Internet and Ethernet solutions over hybrid fiber-coax and 100% fiber, to video and voice solutions including phone and mobile, to unified communications and managed services.
