VP, Business Process Reengineering

MetLife • Charlotte, NC

85d • $240,000 - $260,000

About The Position

This role will be critical in the further development and scaling of the Business Process Reengineering (BPR) capability across MetLife, focused on simplifying end-to-end customer experiences and business processes, while reducing operational expenses and risks. The BPR capability will be deployed to the highest-priority enterprise processes, as determined by the ELT (Executive Leadership Team), with direct accountability to ELT members regarding learnings, solution outcomes and mobilization of resources. As such, this leader will be required to demonstrate deep technical BPR expertise, accompanied by the executive presence required to interface with senior leadership.

Requirements

• Bachelor's degree and related field experience required.
• 15+ years leadership level experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation.
• High aptitude for critical thinking, analytics and problem solving.
• Ability to work across and break down organizational silos (end-to-end enterprise mindset).
• Ability to work and communicate across professional disciplines (business, operations, technology, risk, etc.).
• Intellectually curious and voracious learner.
• Willingness to take calculated risks.
• Commercial mindset that can balance customer expectations, firm success and people.
• Strong business acumen, with ability to distill out commercial impacts.
• Credible, trusted advisor to senior business leaders.
• Excellent communicator, with ability to sift through complexity and articulate key messages.
• Empathetic and high EQ to create followership and drive alignment across teams.
• Comfort with ambiguity and ability to focus across competing priorities.
• Practical experience with design-led thinking and experience design preferred.

Responsibilities

• Drive the prioritization, alignment, and execution of BPR engagements resulting in simplified customer servicing experiences.
• Streamline core processes, implement intelligent automation, and de-risk business processes.
• Curate reengineering opportunities and solutions across all markets globally to enable value creation and scaling.
• Conduct end-to-end assessment of key business processes focusing on customer experience, operational processes, digitization, automation, and risk management practices.
• Design experience, process and technology-driven solutions using contemporary problem-solving techniques and maximizing the value of AI.
• Develop strategic end-to-end business cases enabling near-term and long-term strategic reengineering opportunities.
• Plan solution implementation across business, operations, technology, data and other delivery/control partners.
• Develop success measures and sustainability plans.
• Manage broad, multidisciplinary stakeholder relationships including ELT members.
• Create executive stakeholder materials and accountability measures.
• Develop/refine the BPR methodology and playbook.

Benefits

• Comprehensive health plan including medical/prescription drug and vision, dental insurance.
• No-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife.
• 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave and volunteer time off.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree