VP, Brand & Community

Pindrop-posted 15 days ago
Full-time • Executive
Remote • Atlanta, GA
251-500 employees
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Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. As the Brand and Customer Marketing Leader, you’ll elevate Pindrop’s market presence and customer engagement, integrating storytelling, advocacy, and data-driven programs that deepen loyalty and fuel growth.

  • Define and lead Pindrop’s global brand and customer marketing vision to strengthen awareness, trust, and advocacy across target markets.
  • Oversee brand architecture, positioning and creative direction across all owned, earned, and paid channels to ensure consistency and differentiation.
  • Lead customer advocacy programs, including customer advisory boards, reference initiatives, case studies, and success storytelling.
  • Develop and scale customer engagement programs that highlight innovation and measurable impact, partnering with Customer Success, Sales, and Product, research & Engineering.
  • Drive content strategy and agendas for customer conferences, executive summits, and experiential activations that reinforce the brand and generate measurable engagement.
  • Collaborate with Growth and Product Marketing to integrate brand and customer insights into campaigns and GTM initiatives.
  • Manage agency and vendor relationships to deliver compelling creative, digital, and experiential brand assets.
  • Establish measurement frameworks and AI-powered dashboards to assess brand perception, engagement, and customer health metrics.
  • Oversee the customer marketing budget, prioritize investment areas, and communicate ROI transparently to leadership.
  • Champion diversity, inclusion, and ethical storytelling in all brand and customer initiatives, ensuring authenticity, representation, and alignment with Pindrop’s values.
  • 15+ years’ experience in brand, customer, or field marketing in enterprise SaaS or technology organizations.
  • Demonstrated success managing brand strategy, creative development, and customer engagement programs at scale.
  • Experience collaborating with executives and customer advocates to develop thought leadership and case studies.
  • Deep understanding of brand metrics, NPS, and customer advocacy performance measurement.
  • Expertise with marketing automation, CRM, and data visualization tools (e.g., Salesforce, Marketo, Tableau, Sprout Social).
  • Experience leading customer community or advocacy platforms (e.g., Influitive, ReferenceEdge).
  • Proven ability to apply AI and analytics to optimize engagement and sentiment tracking.
  • Bachelor’s degree in Marketing, Communications, or Business; MBA or advanced certification in brand strategy preferred.
  • Competitive compensation, including equity for all employees
  • Unlimited Paid Time Off (PTO)
  • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
  • Best-in-class Health Savings Account (HSA) employer contribution
  • Affordable vision and dental plans for you and your family
  • Employer-provided life and disability coverage with additional supplemental options
  • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
  • Identity protection through Norton LifeLock
  • Recurring monthly Phone and Internet allowance
  • One-time home office allowance
  • Remote first environment – meaning you have flexibility in your day!
  • Company holidays
  • Annual professional development and learning benefit
  • Pick your own Apple MacBook Pro
  • Retirement plan with competitive 401(k) match
  • Wellness Program, including Employee Assistance Program, 24/7 Telemedicine
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