VP, Branch Manager - West Kendall Dr, Miami FL- Spanish Speaking Preferred

Citigroup • Miami, FL

440d • $88,320 - $132,480

About The Position

The Branch Manager SAFE Act is a senior management role responsible for leading a team to drive sales and enhance customer loyalty within the branch. This position involves developing business strategies, managing sales teams, and ensuring optimal service delivery to clients. The Branch Manager will collaborate with various partners to achieve business goals and oversee the performance and development of branch staff.

Requirements

• 6-10 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Develop a sales plan and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development and implement/execute a coaching plan to develop employees' skill sets to achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank's priorities, executing a business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring clients receive optimal service and monitoring adherence to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.
• Integrate segment partners, partner with the Assistant Manager, and partner with the Division Operational to drive sales and outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Responsible for planning, budgeting, and policy formulation and involved in short-term resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree