VP, Americas Services and Support
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About The Position
The Vice President of the Americas (AFO) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent technologies. The Customer Service Organization (CSO) is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers. He/she has accountability for driving a high-performance culture which delivers on Agilent's strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees coupled with developing organizational capabilities to meet future business challenges. The role includes providing leadership and management oversight on all aspects of our field service business employees, systems, and processes as well the ability to execute the strategy in a rigorous manner. The successful candidate will have both current and extended service business leadership experience. He/she will need to have solid domain knowledge of Agilent’s Instrument, Software, and Services portfolio and a deep understanding of the customers and markets. He/she will have strong strategic and operational skills, as well as an ability to effectively communicate and collaborate cross-functionally at an executive level. The AFO CSO VP will provide direction and consultation to both the direct and extended AFO CSO staff helping to define execution strategies, optimize organization resources, and harmonize processes. He/she will also partner with Global CSO executive staff members to set the AFO Strategic field deployment strategy, and successfully execute the strategy with minimal direction and oversight. The AFO region includes over 1,400 Service professionals.
