VP, AI Automation, L12

Synchrony

17h•Hybrid

About The Position

Our AI organization is dedicated to advancing artificial intelligence solutions that put people at the center, ensuring technology serves human needs with empathy and respect. Guided by the core values of human-centric design, trust and understanding, and responsible AI governance, we strive to build AI systems that are transparent, fair, and reliable. We commit to fostering confidence among our customers, employees, and stakeholders by upholding the highest ethical standards, promoting accountability, and continuously enhancing AI safety and inclusiveness. Through collaboration, innovation, and stewardship, our AI organization empowers the institution to harness the transformative potential of AI while safeguarding the interests and well-being of all those we serve. The Vice President of AI Automation will be a key leader responsible for defining and executing a comprehensive AI automation strategy that spans Agentic AI Systems, Enterprise Agent Development, and Robotic Process Automation across the organization. This role requires a visionary leader to build and scale an automation platform that enhances operational efficiency, drives innovation, and supports emerging Agentic Commerce initiatives. The successful candidate will collaborate closely with stakeholders across business and technology teams to deliver intelligent automation solutions that transform customer experiences and optimize enterprise workflows while ensuring compliance and governance in a complex financial services environment.

Requirements

Bachelor's degree in Computer Science, Business, or related field, with a minimum of 8 years of experience in Information Technology or, in lieu of the Bachelor's degree, a minimum of 10 years of experience in Information Technology .
Deep understanding of Agentic AI, Enterprise Agent Development, and Robotic Process Automation technologies.
Experience driving enterprise-scale automation platforms with a focus on scalability, security, and compliance.

Nice To Haves

Strategic visionary with a strong passion for leveraging AI and automation to transform financial services.
Proven ability to lead and inspire cross-functional, multidisciplinary teams in a fast-paced environment.
Exceptional communication skills, capable of translating complex technical concepts into clear business value.
Collaborative mindset with a track record of building strong partnerships across technology, product, and business units.
Innovative thinker who stays current with emerging AI trends and is comfortable driving adoption of new technologies.
Strong project and change management skills, able to navigate complex organizational dynamics and drive alignment.
Data-driven decision maker who balances risk and opportunity thoughtfully.
Demonstrated commitment to fostering a culture of continuous improvement, inclusion, and ethical AI use.

Responsibilities

Define and execute the enterprise AI automation strategy aligned with the institution’s broader digital transformation goals.
Build and scale a robust automation platform that supports Agentic AI systems, RPA, and enterprise agent development.
Lead and grow a high-performing multidisciplinary team of AI engineers, developers, and automation specialists.
Build and maintain a scalable, secure, and flexible AI automation platform that integrates with existing enterprise systems and data architectures.
Stay abreast of emerging AI technologies and automation trends to continually evolve the platform and leverage state-of-the-art solutions.
Oversee the design, development, and deployment of intelligent agent systems that drive operational efficiency and enhance customer experiences.
Innovate on autonomous and semi-autonomous agents to support both front-office and back-office operations.
Foster collaboration across business units to identify automation use cases and deploy enterprise-grade agent solutions.
Lead the RPA strategy and implementation, focusing on end-to-end automation of complex workflows and processes.
Ensure best practices in governance, security, and compliance are maintained in all automation initiatives.
Collaborate closely with commercial, product, and technology teams on Agentic Commerce projects, leveraging AI agents to enhance client engagement, product recommendations, and transactional workflows.
Drive innovations that integrate automation capabilities into commerce platforms, improving speed and personalization.
Partner with senior leadership and key stakeholders across the institution to advocate for AI automation initiatives and secure buy-in.
Drive a culture of innovation and continuous improvement in automation adoption.
Work with multiple co-located and distributed teams (off-shore and on-shore)
Perform other duties and/or special projects as assigned