VP, Advisor Experience Technology, Rapid Response Team

LPL Financial • Charlotte, NC

1d

About The Position

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial. Job Overview The leader of the Advisor Experience Rapid Response Team is an experienced technology leader accountable for ensuring the stability, resiliency, and operational excellence of LPL’s Advisor Platform. This role sits at the intersection of engineering and operations — driving near-term reliability and stability. The ideal candidate is a hands-on, systems-thinking leader who thrives in complex environments, can mobilize teams around urgent priorities, and brings both discipline and innovation to enterprise-scale stability challenges.

Requirements

• 10+ years of progressive experience in technology leadership roles, with significant experience in enterprise-scale platform operations or engineering.
• 5+ years managing high-severity incidents and rapid response efforts.

Nice To Haves

• Financial Services Experience or wealth management technology.
• AWS Certified Solutions Architect, ITIL, or SRE-related certifications (preferred).
• Experience with CI/CD pipelines and infrastructure-as-code.
• Managing executive updates during outages.
• Proven track record introducing modern reliability practices (e.g., chaos engineering).

Responsibilities

• Oversee the Advisor Experience Rapid Response Team (RRT) — an elite “tiger team” of senior engineers dedicated to resolving production incidents, advisor escalations, and other high-priority stability issues.
• Partner with business and operations leaders to translate advisor impact into actionable technology improvements.
• Provide leadership to deliver tactical production changes to remediate root causes of incidents.
• Establish OKRs and measurements of success related to overall Advisor Experience resilience and Rapid Response Team effectiveness.

Benefits

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed