VP Account Management- Fintech
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About The Position
This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction. Expected key activities include owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with clients within the Insurance Sector. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for clients partnered with Concentrix globally. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.
