Voucher Payment Unit Supervisor

City of New York•New York City, NY

1d•$61,656 - $70,904

About The Position

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $61,656 - $70,904.00. THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATE. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The ACS Division of Financial Services (DFS) is responsible for supporting, planning, implementing, and monitoring the fiscal functions of the agency in accordance with City, State and Federal guidelines. The work of DFS includes managing the ACS budget; submission of monthly claims for revenue; processing of payments to provider agencies and vendors; monitoring the financial health of provider agencies through financial review and audits; maintenance of the ACS bank accounts; centralized oversight of ACS Child Welfare financial eligibility; and data maintenance for financial systems of record. The Payment Services Department, within the Division of Financial Services (DFS), is responsible for ensuring all agency contract, subsidy and administrative payments are issued timely, in accordance with governing directives. The Department’s scope includes payments for a variety of program areas, including, but not limited to: Administrative Contracts, Child Care Vouchers, Human Services, Childcare Subsidies, Foster Care, Youth and Family Justice, and Prevention Services. In total, the Department is responsible for the issuance of payments more than $2.2 billion per year. Under the direction of the Senior Supervisor of the Review/Approval Unit within the Child Care Voucher Payment Unit (VPU) of the Division of Financial Services, the Supervisor will be responsible for the following duties, but not limited to:

Requirements

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Assist with overseeing the processing of the Automated Child Care Information System (ACCIS) recurring childcare voucher payments with the intention to distribute resulting invoices for staff review & approval for payment.
Maintain a relationship with ACCIS system Database developers (DSS IT) that fosters cooperation and facilitates problem solving in modifying ACCIS to meet evolving regulatory and legal requirements. Defines and troubleshoots database issues and reports them to programmers for resolution (DSS IT).
Serve as a tester and assesses various updates to the database of record (ACCIS) to meet deadlines to move into production and communicate to the provider population.
Contribute to the development of a new business process (BRD – business requirements document) for childcare voucher payments. Subject Matter Expert in providing input for developing alternative payment process per NYS OCFS & Federal guidelines (e.g., advance payment based on enrollment vs. current operation).
Coordinate, prepare and respond to document pulls to support internal/external oversight audits, such as for Federal & State (OCFS) monitoring, Improper Payment Audits and Single Audits to ensure timely submission. Reports anomalies to leadership.
Coordinate with ACS Child and Family Well-Being and with HRA to request review and corrections in child/family case records to facilitate payments.
Support VPU leadership with developing, implementing, and tracking goals aligned with the Commissioner’s priorities and provide additional support to operational team members, as directed, to ensure that agency goals and objectives are accomplished and that operations run efficiently.
Provide support to the Operations and Data Analytics units to ensure payments are processed timely. Ensures workflow/business process accomplishes the goals of the voucher payment unit – to pay childcare providers and programs timely and accurately.
Manage staff to gather relevant, confidential/privileged information and data for potential fraud investigations.
Maintain/standardized payment processes and procedures, ensuring compliance with regulations, directives and standards from City oversight entities: NYS OCFS, New York City Comptroller and the New York City Financial Information Services Agency, Procurement Policy Board, as well as other State, Federal and non-governmental entities.
Research issues regarding the status of unusually difficult childcare voucher payments, respond to various internal/external inquiries with payment status, payment data, reports and written documentation as needed on a timely basis.
Assist in drafting updates to memos, operating policy and control manuals as required. Assist in meeting training goals.
Coordinate special projects, requests and responses that involve multiple divisions across ACS and/or other City agencies that require quick turnaround by oversite agencies such as City Hall and others.