Volunteer Training Manager

AARP • Washington, DC

68d • Hybrid

About The Position

AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope. The Technical Training Manager develops and delivers technical training/education materials specific to a department, company products, technology application, or to reinforce compliance requirements. Conducts needs analysis to determine training needs and priorities. Plans, organizes, and implements training and educational materials. Coordinates training schedules and production of training materials (i.e., manuals, quick reference guides, webinars, etc.). Collaborates with management and provider to identify opportunities to streamline processes and develop new procedures that support the business unit/department.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of relevant experience in learning content management, training coordination, instructional support, or a similar role.
• Proven ability to analyze learner feedback and identify information gaps, with experience modifying or improving learning materials or processes.
• Demonstrated skill in managing projects and coordinating with key stakeholders, user groups, and vendors to deliver updates or new content on time.
• Experience in creating, testing, and communicating new processes and procedures for end users and administrators.
• Strong interpersonal and communication skills, with the ability to lead meetings and provide clear status updates on functionality, reporting, and projects.
• Ability to collaborate effectively with technical teams on integrations, troubleshooting, and site enhancements.
• High attention to detail with experience maintaining accurate course descriptions, graphics, and other site content to meet the needs of internal and external learners.
• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Responsibilities

• Identifies learner information gaps based on feedback and modifies courses and/or implements new course requirements to address gaps and inconsistencies.
• Manages project plans and projects with key stakeholders, user groups, and vendor(s), where applicable for course updates and creation of learning content.
• Creates, tests, and communicates new site process and procedures for learners and site administrators.
• Conducts weekly meetings with platform organization on site functionality, reporting, and project status.
• Collaborates with technical teams on site integrations.
• Ensures course descriptions and site graphics are up-to-date to address and assess the educational needs and requirements of external and internal users.

Benefits

• AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees