Volunteer Program Supervisor - Animal Care and Control

City of Charlotte•Safford, AZ

1d•$51,082 - $63,852

About The Position

The Volunteer Supervisor manages the Volunteer Program in a manner that enriches the lives of people and animals while maximizing their potential, by recruiting, training, supervising, and retaining dependable volunteers. This individual works cooperatively with other staff members to connect shelter needs with volunteers by coordinating volunteer roles for the shelter locations, events, and projects throughout the year. We are seeking a candidate with a deep commitment to the mission of the animal shelter, with the ability to foster a welcoming, inclusive atmosphere.

Requirements

1-4 years of experience in managing, recruiting, or training volunteers in a fast-paced environment.
Knowledge of animal behavior, safe handling techniques for dogs/cats, and experience with shelter sanitation or medical protocols.
Proficient in computer software (e.g., MS Office, scheduling tools, and database systems like Chameleon.
Ability to plan, organize, and implement volunteer programs, including onboarding and training.
Ability to work with diverse groups of people and handle, with patience and tact, various personality types.
Strong verbal and written skills, including the ability to provide clear, constructive, and compassionate communication.
Ability to address volunteer complaints, handle, and mediate disputes.
Ability to manage multiple, often competing, demands in a high-stress environment.
A deep commitment to the mission of the animal shelter.
A patient, optimistic, and encouraging demeanor that fosters a welcoming, inclusive atmosphere.
Reliable and self-motivated, with a strong work ethic.
Actively searching for new volunteers and implementing strategies to keep current volunteers engaged and appreciated.
Developing, updating, and conducting volunteer orientations and training sessions, often in conjunction with staff.
Ensuring all volunteers understand and follow animal handling and safety protocols.
High School Diploma or GED with prior volunteer program management experience.
This role entails frequent interaction with and handling of animals of various species, including those with diverse temperaments and behavioral needs.
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

Nice To Haves

One to four years of experience in managing, recruiting, or training volunteers in a fast-paced environment.
Knowledge of animal behavior, safe handling techniques for dogs/cats, and experience with shelter sanitation or medical protocols.

Responsibilities

Develop policy and procedure materials
Conduct orientations and recruitment sessions
Train volunteers
Provide ongoing supervision of volunteers including additional training as needed, coaching, and motivating
Develop retention and recognition programs
Work with the Media/Marketing staff to provide volunteer coverage for off-site events as needed
Maintain a database of volunteer information
Track volunteer hours
Coordinate opportunities for volunteer groups
Make decisions during emergency situations
Educate guests about shelter programs
Utilize the functions of Better Impact volunteer management software program
Other functions as determined by Leadership