Volunteer Program Assistant

The Immigrant and Refugee Community Organization•Maywood Park, OR

just now•$22 - $22•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org. POSITION: Volunteer Program Assistant JOB CLASS/GRADE: Assistant / Grade 9 WAGE: $21.63 per hour FLSA; EEO; WC: Non-Exempt; Professional; 8864 LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule FTE; FT/PT; STATUS: On call/Casual without Benefits/Hourly/Temporary (20 hours per week. Limited Duration: January to March 31, 2026) NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Oncall/ Casual without Benefits PROGRAM(S): Advancement SECTOR/DIVISION: Volunteers REQUIREMENTS: Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Program Summary The IRCO Advancement Team works under the leadership of the Director of Advancement to increase resources and support for IRCO and the communities we serve. It includes the Community Giving, Grants, Communications and Volunteer units as well as Executive and Board Support. This position is part of its Volunteer Sector, which is broadly tasked with recruiting, onboarding, and training volunteers' agency-wide to assist IRCO programs and services. Position Summary The Volunteer Sector of the Advancement Division is currently looking for a Volunteer Program Assistant work closely with volunteers. This position will be involved in every element of the IRCO Volunteer program and will be responsible for assisting the Volunteer Manager in meeting the administrative needs through recruitment, onboarding, and the placement of volunteers. The strong applicant for this position will bring skills in areas like customer service and volunteer coordination. The Volunteer Program Assistant must have effective communication, organizational and interpersonal skills and respond positively and creatively under pressure. This role will support multiple divisions, for their work necessitating a basic understanding of these sectors and/or Divisions.

Requirements

Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
Associate’s degree or equivalent combination of training and experience
Previous administrative, clerical, customer support or office support experience preferred but not required
Strong organizational skills with attention to detail
Strong skills in community focused, interpersonal, and organizational communication
Communicate effectively in a positive manner verbally, in writing, and by phone
Strong communication skills in a multilingual, multi-background team and organization
Ability to manage time effectively and handle multiple tasks as needed
Ability to regularly access IRCO sites in the Portland, Oregon metropolitan area including IRCO Main office site where the administrative offices are located
Ability to maintain confidentiality
Ability to communicate and solve problems with transparency, positivity, and initiative
Must complete many short- and long-term tasks and projects on different timelines simultaneously and with quickly shifting priorities
Collaborate with and within an established team and with people outside of the organization, which includes staff and leadership working in many different roles and levels of the organization
Ability to listen and clearly communicate on task progress, project needs, and about one’s schedule to accommodate team needs

Responsibilities

Support organizing and coordinating the recruitment of volunteers for IRCO. This support will include monitoring IRCO`s volunteer inbox and responding to general volunteer inquiries; collect volunteer information, availability, and skills also process volunteer applications, set up volunteer accounts, conduct background checks.
Ensure volunteers have access to program specific training and an understanding of the program's specific needs and client experience
Ensure all volunteers adhere to IRCO guidelines using standardized onboarding procedures and packages outlined by the Volunteer Sector Manager
Promote IRCO`s Volunteer program; post, maintain and update IRCO Volunteer opportunities on the volunteer database (Better Impact), IRCO`s website and multiple other platforms
Keep new and existing volunteers informed about the organization, any policy updates, and program specific volunteer needs/opportunities
Schedule regular check-ins with volunteers to gather feedback and assess their experiences with the program. Address any issues or concerns promptly, ensuring that volunteers feel valued and supported throughout their engagement with IRCO.
Track Volunteer involvement and maintain required records per office and grantor requirements in a standardized manner and in the volunteer database (Better Impact). Provide volunteer data upon request for reporting purposes.
Facilitate communication between the program staff and the assigned volunteers. Coordinate with the program staff for volunteer scheduling.
Work closely with the Volunteer Sector Manager to provide a range of administrative support needed for Volunteer Sector projects and activities such as scheduling meetings and assisting with agency-wide events
Report on internal volunteer tracking, data collection (monthly/quarterly/yearly reports), and database systems
Compose and type reports, forms, spreadsheets, and related materials, and perform research, analysis, and statistical support for volunteer data and for special projects assigned
Support and participate in staff meetings, trainings, committees, and other projects as assigned to support program development as well as other IRCO goals and objectives
Support team members with other projects and meetings as assigned, including providing occasional back up for other duties/team members
Complete other tasks as assigned which are consistent with the definition and intent of the job description