Volunteer Manager

Presbyterian Healthcare Services • Albuquerque, NM

1d • Onsite

About The Position

Build your career by joining a team committed to exceptional service and meaningful community impact. As a Volunteer Manager, you support Volunteer Services operations and goals as an individual contributor, managing a caseload of 100+ direct‑service volunteers. You are responsible for the placement, ongoing education, coaching, evaluation, retention, recognition, and regulatory/documentation management of patient and family support volunteers at the assigned site. You may be assigned specific stages of the volunteer lifecycle systemwide (such as onboarding) or the full post‑onboarding lifecycle at your designated location(s). Assignments may shift based on departmental needs. Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

Requirements

• Bachelor’s degree in Management or a related field required.

Nice To Haves

• One to three years of experience working with non‑paid staff preferred.

Responsibilities

• Maintains a caseload of 100+ active volunteers and meets headcount goals for assigned locations.
• Manages a steady pipeline of new volunteers to meet onboarding volume targets.
• Delivers orientation, annual refreshers, and ongoing education for assigned volunteers.
• Builds and maintains volunteer schedules, ensuring strong coverage and addressing gaps proactively.
• Ensures full compliance with screening, documentation, and policy requirements for all volunteers.
• Collaborates with Volunteer Services peers and site teams to support seamless operations and volunteer impact.
• Tracks and reports key metrics (e.g., headcount, hours, compliance, retention) to support continuous improvement.
• Participates in site operations, special events, and community engagement activities as assigned.
• Maintains records, evaluates volunteer performance, and upholds organizational standards, values, and policies.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees