Volunteer Coordinator

Saint Elizabeth Medical Center•Florence, KY

14d

About The Position

This position manages all aspects of the volunteer program at assigned location(s) with the purpose of providing a rewarding experience for volunteers while extending the capabilities of the hospital to better serve the public and fulfill its mission. In conjunction with system director, provide planning and development for continuous program improvement and expansion. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

Bachelor’s degree or High School degree with 3 or more years work experience in a Volunteer Management or Human Resources department or a Bachelor’s degree
Strong interpersonal communication skills/ customer service
Conflict resolution skills
Supervisory skills
Presentation/training skills
Computer skills (Word, Excel and PowerPoint)
One or more years supervising staff or volunteers as part of job
Customer service experience
One or more experiences planning, developing and implementing a new program or service.

Responsibilities

Interviews volunteer applicants to assure that applicant is appropriate for this organization.
Ensures mutually beneficial placement decisions are made including, when appropriate, informing applicant of lack of suitable position. Completes documentation process.
Ensures that every new volunteer applicant (teen, student or adult) moves through the volunteer onboarding process (application, interview, orientation, placement, training) in a consistent and timely fashion to assure that applicants who are appropriate for this organization receive all the information and tools needed to be effective volunteers and all documentation is completed.
Ensure a consistent and rewarding experience for volunteers, maximizing retention, while extending the capabilities of St. Elizabeth to exceed the expectations of our patients and guests.
Contributes to the continual identification, development and implementation of strategies that advance the program and enhance effectiveness and efficiencies.
Assumes a leadership role in coordinating the planning and formalizing of activities, programs and projects that ensure necessary recognition and support of volunteers.
Communicates with St. Elizabeth staff that supervises volunteers, providing education/assistance in volunteer position development; training/coaching; feedback, and support concerning volunteer supervision to ensure positive staff relationships and rewarding volunteer positions; focusing on specific needs of Covington and Grant.
Assures, with director, that volunteers receive initial and ongoing hospital training that is reflective of associate training and maintains accountability.
Responsible for managing the Volunteer database software to ensure that volunteer data is processed, and reports are prepared and generated in specified timeframe for accurate tracking of volunteer data. Routinely reviews volunteer website.
Performs other functions as needed and/or delegated by the Director to assist in the effective and efficient operation of the Volunteer Services/Prime Wise Department.
Coach volunteers, as needed, in a manner which ensures that self-esteem is maintained yet assists the volunteer to recognize the need to alter an action or behavior to maintain a high-quality volunteer program.
Performs other duties as assigned.