Volunteer Coordinator

SIMON WIESENTHAL CENTER•Los Angeles, CA

1d•Onsite

About The Position

The Museum of Tolerance (MOT), a division of the Simon Wiesenthal Center, seeks a dynamic and mission-driven Volunteer Coordinator to lead and manage a large, diverse volunteer program. This role is responsible for overseeing the full lifecycle of volunteer engagement—including recruitment, onboarding, training, scheduling, and retention—for hundreds of volunteers, interns, and high school students who support departments across the organization. In addition, this position plays a critical role in coordinating and supporting Holocaust survivor engagement, ensuring their experiences are handled with care, respect, and operational excellence. The Volunteer Coordinator will help foster meaningful connections between survivors, volunteers, staff, and visitors. This is a highly collaborative, people-centered role that requires strong organizational leadership, emotional intelligence, and a commitment to education, remembrance, and social impact.

Requirements

2–4 years of experience in volunteer management, nonprofit operations, or human resources
Demonstrated ability to manage large groups and coordinate complex schedules
Strong interpersonal skills with the ability to engage diverse populations across ages and backgrounds
Excellent written, verbal, and presentation skills
Highly organized with strong attention to detail and problem-solving abilities
Proficiency in Microsoft Office and familiarity with volunteer/database management systems
Ability to handle sensitive subject matter with professionalism and empathy
Self-motivated, adaptable, and able to work both independently and collaboratively

Nice To Haves

Experience working in education, museums, or mission-driven organizations preferred

Responsibilities

Lead the recruitment, screening, onboarding, and placement of volunteers and interns across departments
Develop and manage volunteer schedules to ensure consistent coverage and high-quality visitor experiences
Provide ongoing supervision, mentorship, and support to volunteers, including regular office hours and check-ins
Build a positive, inclusive, and engaging volunteer culture that promotes retention and growth
Design, coordinate, and facilitate comprehensive onboarding and ongoing training programs
Collaborate with education staff and subject matter experts to deliver relevant, mission-aligned content
Maintain training materials and integrate modern learning tools and formats (e.g., digital resources, hybrid sessions)
Coordinate logistics and scheduling for Holocaust survivors participating in programs and events
Serve as a primary point of contact to ensure survivors are supported with dignity, care, and respect
Work closely with internal teams to align survivor participation with program goals and audience needs
Maintain accurate volunteer records, schedules, and hour tracking using database systems
Generate reports on volunteer engagement, participation, and program effectiveness
Ensure compliance with organizational policies, procedures, and documentation requirements
Manage regular communications, including newsletters and updates to volunteers
Develop and implement strategies to recruit new and diverse volunteer audiences
Represent MOT at community events, schools, and partner organizations as needed
Plan and execute volunteer appreciation and recognition initiatives
Support MOT programs, special events, and new program development
Collaborate across departments to align volunteer support with institutional priorities
Perform other duties as assigned