Volunteer Coordinator

Maryland SPCA•Baltimore, MD

2d•$19 - $20•Onsite

About The Position

The Volunteer Coordinator has primary responsibilities of coordinating the day-to-day operations of the MD SPCA’s volunteer program under the direction of the Community Care & Advocacy Assistant Director. This position assists with the recruitment, onboarding, and training of volunteers and interns with a focus on animal handling training. The individual in this position should love working with both pets and people.

Requirements

Bachelor’s degree preferred but not required.
Within 90 days of being hired, the Volunteer Coordinator must complete the ‘Fear Free Shelters’ course.
Ability to talk in front of large or small groups or one-on-one with volunteers for a prolonged period.
Experience and comfort working in a diverse and inclusive environment.
Comfort driving a large van to events.
Comfort and ability to handle dogs and cats of various size/temperament in a caring, respectful, and safe manner
Computer literacy, including experience and proficiency with Microsoft Office.
Strong interpersonal skills including problem-solving, decision making, teamwork, and written and oral communication.
Ability to adapt as unexpected situations arise and stay calm under pressure.
Commitment to and enthusiasm for the mission, programs, and services of the Maryland SPCA.

Nice To Haves

Experience using Better Impact or other Customer Relationship Management software.
Experience working with dogs and/or cats outside of personal pet ownership.
Experience in training or leading individuals in a professional setting.
Experience working with volunteers and diverse constituencies.

Responsibilities

Recruits new volunteers by reviewing volunteer applications, answering phone calls, replying to e-mail inquiries, and attending events.
Participates in the onboarding, training, and day to day support of volunteers.
Sustains volunteer involvement by mentoring, engaging, and recognizing individual volunteers.
Coordinates visits and volunteer projects for volunteer groups.
Supports interns working in a variety of departments.
Collaborates with other departments to produce training and communication materials.
Utilizes the Better Impact volunteer management software to enter and update volunteer information in a timely manner.
Ensures that volunteers work in a safe, healthy, and supportive environment.
Maintains volunteer areas by ensuring they are fully stocked with volunteer supplies.
Liaises with the public, staff, and volunteers and reports complaints and issues to the Volunteer Manager as needed.
Serve as a mentor to volunteers as they grow within the organization.
Collaborates to identify volunteers for specific MD SPCA needs under the guidance of Volunteer Manager.
Plans and implements formal and informal volunteer recognition activities to recognize the contribution of volunteers with Volunteer Manager.
Conducts ongoing evaluations of the programs and services delivered by volunteers and implements improvements as necessary.
Works with Volunteer Manager and to identify and meet short and long-term goals of the volunteer program.
Provides beginner and advanced training of volunteer roles to new and existing volunteers.
Coaches volunteers on dog and cat handling skills and mechanical skills.
Other duties as assigned.