Volunteer Coordinator

Wellness House•Hinsdale, IL

46d•$24 - $27•Onsite

About The Position

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being. Join Our Team! At Wellness House, we are always looking for smart, dedicated experts who believe in a psychosocial approach to complement cancer care. A career with WH provides an opportunity to use your unique skills and talents to make a difference in the lives of those impacted by cancer. We provide opportunities for staff growth, leadership development, and team building throughout the year. We value direct communication and a mindful approach. Our staff culture is intentional in our efforts to acknowledge and make space for diversity, inclusion, equity, and belonging in our work with each other and in our program delivery. From snack-and-greets to staff retreats, we make sure to give our staff a chance to connect. The Volunteer Coordinator is responsible for volunteer stewardship including recruitment, training, scheduling, and recognition of Wellness House volunteers. The Volunteer Coordinator will work collaboratively with the HR and Volunteer Manager and Wellness House staff to provide a high level of customer service for potential and committed volunteers. Wellness House currently has over 200 active volunteers working at two sites.

Requirements

Requires a Bachelor’s degree plus a minimum of 2 years of applicable professional nonprofit experience OR equivalent, relevant work experience in lieu of degree for a minimum of 6 years of applicable professional nonprofit experience required.
Applicable prior professional nonprofit experience could include volunteer coordination, administrative, community engagement, customer service, or event support.
Experience with databases or detailed administrative work required.
Strong interpersonal relationship development and customer service skills required.
Excellent verbal and written communication skills.
Able to thrive when managing fast-paced communication.
Possess strong time management and planning skills; well organized and detail-oriented.
Self-motivated with a result-oriented approach: focusing on the outcome and achieving specific, goal-driven results
Innovative thinker
Ability to learn new tasks quickly; comfortable being self-taught and asking questions.
Ability to work independently; notices need and takes initiative without constant direction.
Ability to handle multiple priorities; able to balance multiple tasks with competing deadlines.
Ability to work with a diverse group of stakeholders.
Ability to collaborate with peers; comfortable sharing new ideas and providing constructive feedback to others; able to motivate others
Demonstrates patience and adaptability when working with others; responds calmly to shifting priorities.
Highly ethical; demonstrated commitment to protecting confidential and sensitive information
Must be computer literate (working knowledge of and experience with using Microsoft Office suite, especially Outlook, Excel, PowerPoint, and Word).
Solid technology background including database work, AV tools such as projectors and sound system.
Position requires frequent and regular computer and phone use, and employee is regularly required to use hands and talk and hear. Position requires occasional ability to lift 30 pounds. The employee is frequently required to stand, walk, sit, reach with hands and arms balance, stoop, kneel or crouch.
Commitment to the mission of Wellness House.

Nice To Haves

Prior professional experience in a volunteer coordinator role is strongly preferred.
Experience working with a volunteer database is a plus.

Responsibilities

Serve as primary contact for all new volunteers and current special event / program volunteers. Respond to volunteer phone calls, emails and inquiries in a timely and professional manner.
Collect volunteer needs and fill staff requests for volunteers by implementing processes and systems (utilizing task request manager, volunteer request forms, databases, etc.) and responding in a timely manner. Assure deployment of sufficient volunteers at all sites.
Schedules individual and volunteer groups into programs, events, office/admin roles, and inform appropriate staff member(s) when a new volunteer has been placed, ensuring a smooth and warm hand-off.
Manage volunteer database to monitor volunteer attendance and maintain accurate volunteer information in the volunteer database including volunteer demographics, availability, and interests.
Implement ongoing support and recognition efforts (volunteer anniversary cards) to ensure high retention of all volunteers; support and coordinate logistics for annual volunteer recognition event.
Develop and produce reports on volunteers, from initial interest to placement.
Identify volunteer recruitment websites and submit volunteer need posting. Ensure Wellness House volunteer postings are up-to-date and current.
With direction from the HR and Volunteer Manager, research target audiences for expanded volunteer recruitment including, but not limited to, corporations, high school and college students, retired professionals and community organizations and churches.
Support annual volunteer recruitment plans for large events and proactively recruit volunteers.
Lead orientation sessions for all regular volunteers ensuring that sessions reflect the most current services of Wellness House and that volunteers understand the mission and values of Wellness House.