Volunteer Coordinator

Downtown Women’s Center • Los Angeles, CA

4d • $26 - $28 • Hybrid

About The Position

The Downtown Women’s Center,locatedin Skid Row, is dedicated to serving and empowering individuals experiencing homelessness. Our mission is to end homelessness in greater Los Angeles through housing and supportive services centered on wellness, employment, and advocacy. The Individual Volunteer Coordinator is a passionate relationship builder who will support DWC’s individual volunteer program and promote a culture of volunteerism throughout the agency. Under the supervision of the Community Relations Manager, this positionworks with program staff toidentifyvolunteer needs and opportunities; recruits, trains, and schedules volunteers;stewardsrelationships with DWC’s volunteer community; and collaborates across all departments to ensure the needs of the Center are being met. Part of the Development team, this position supports DWC’s public profile and community relations efforts. We welcome applicants of diverse backgrounds who can speak to theirexperiencebuilding relationships and coordinating projects, and who are committed to ending homelessness in Los Angeles. Pleasesubmita resume and cover letter through DWC’s application portal. This role will require a combination of remote and on-site work at DWC’s Downtown LA office.

Requirements

• BA/BS or equivalent experience preferred
• One year volunteer program coordination preferred
• Proficiencywith donor and volunteer databases preferred
• Ability toidentifyevents in need of volunteers and be proactive with recruitment and engagement
• Strong project management skills, including communicating expectations, meetingdeadlinesand coordinating across departments
• Excellent interpersonal skills and a proventrack recordof building meaningful relationships in the workplace
• Excellent written and verbal communication skills, including an ability to tailor communication style based on audience
• Comfortable with public speaking
• Outstanding attention to detail and organizational skills
• Successful team player, including the ability to develop andmaintaina goal-oriented, positive attitude throughout the organization
• Compassion and understanding of the Center’s unique approach to service provision.
• Commitment to racial equity and social justice; recognition of the role of race, gender, and other identities in contributing to homelessness and inequity
• Commitment to DWC’s mission to end homelessness in greater Los Angeles through housing, wellness, employment, and advocacy
• Must be a CA resident and live no more than 80 miles from DWC; mustbe available for in-person meetings at DWC.
• Must provide documentation ofanegativeTB testresultwithin the last twelve months, onfirstday of hire.

Responsibilities

• Recruit, train, orient, lead, and supervise volunteers to support DWC’s programs and operations
• Manage the volunteer email inbox. Providetimelyandaccurateresponses to volunteer inquiries, communicate about upcoming shifts, and connect volunteers with skills-based opportunities.
• Lead monthly volunteer orientations (Volunteer orientations consist of in-person and virtual sessions held both during the week and on weekends)
• Regularly review and update handbooks, training presentations and manuals, and other program materials to help volunteers meet the mission of DWC.
• Coordinate with program staff to: Identifyvolunteer opportunities that further programmatic and advocacy goals. Manage volunteer schedules/shifts Maintain up-to-date roles Organizetrainingsfor new volunteers Ensure program needs are being met
• Maintain DWC’s volunteer calendar with information about upcoming volunteer shifts
• Create and distribute monthly volunteer newsletter.
• Maintain accurate data for reporting by tracking volunteer engagement and activities in databases.
• Steward relationships with DWC’s community of volunteers through volunteer appreciationeventscampaigns, and engagement activities. Implement volunteer retention strategies, including gathering feedback through an annual volunteer survey
• Collaborate with the Communications team to highlight DWC’s volunteer opportunities and celebrate our community of volunteers.
• Support volunteer recruitment and train volunteers for large-scale events and initiatives, such as the Homeless Count, United Way LA Walk, and Every Woman Housed Gala.
• Coordinate logisticsfor the annual Homeless Count by communicating withLosAngeles Homeless Services Authority and ensure staff and volunteers are prepared to take on their roles for the event.
• Support special volunteer opportunities and programs, including Whole WomanSundays, MADEby DWC pop-ups, and more.
• Collaborate with supervisor toidentifyopportunities to convert volunteers to donors (and vice versa).
• Conduct regular tours and provide presentations on DWC’s work to our community partners.
• Support volunteer ambassadors in growing their knowledge of DWC through educationaltrainings. Identifyopportunities for volunteer advocates to engage with the broader community, support with volunteer orientations, and otherappropriate activities.
• This role requires flexibility to work evenings and weekends as needed (e.g.volunteer orientations, special volunteer opportunities, andspecial events, etc.)
• Provideadditionalassistance as needed with activities that further Development and Communication activities, including advocacy and fundraising.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level