Volunteer Coordinator

Gentiva Hospice•New Albany, MS

11d

About The Position

Inspire Community. Support Patients. Coordinate with Heart. We are seeking a compassionate and organized Volunteer Coordinator to join our hospice care team. In this vital role, you will recruit, train, supervise, and support volunteers who provide essential services to patients and families. As a key member of the interdisciplinary team, you will be the voice and advocate for volunteers while ensuring the program aligns with federal hospice regulations and community needs.

Requirements

CPR certification required
Valid driver’s license, reliable transportation, and current auto insurance required
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families
Ability to build rapport with volunteers, staff, and community partners
Strong organizational and record-keeping abilities
Excellent verbal and written communication skills
Proficiency in public speaking and group facilitation
Flexible, empathetic, and capable of working independently and collaboratively
Competent in Microsoft Office and other basic office equipment

Nice To Haves

Bachelor’s degree preferred or at least four years of related experience
Previous experience in healthcare, hospice, or volunteer administration

Responsibilities

Supervise all volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate appropriate placements.
Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
Facilitate volunteer orientation and annual training requirements.
Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
Serve as liaison between volunteers and staff to promote strong communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in the hospice’s quality assessment and performance improvement activities.
Support volunteers with regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)