Volunteer Coordinator

The National Center for Construction Education•Alachua, FL

2d•$45,000 - $55,000

About The Position

The National Center for Construction Education and Research (NCCER) is a 501(c)3 non-profit organization committed to changing lives through construction education. The role of the Philanthropy and Partnerships department is to connect like-minded individuals, corporations and foundations to generate support for the organization’s mission. NCCER’s volunteer program connects construction industry subject-matter experts and ambassadors directly to workforce development efforts that increase awareness of craft careers and strengthen the industry’s future workforce. The Volunteer Coordinator is responsible for operating and scaling this program day-to-day, using Salesforce Volunteers for Salesforce (V4S) as the core system to recruit, onboard, manage and engage volunteers. This role focuses on execution, building repeatable processes, managing volunteer data in Salesforce, and ensuring industry professionals are effectively matched to high-impact opportunities that advance NCCER’s mission.

Requirements

Experience coordinating volunteers, programs or partnerships, preferably in workforce development, education, nonprofit or construction industry settings.
Bachelor's degree in marketing, public administration, education or a related field.
Strong organizational and communication skills, with the ability to manage multiple priorities and maintain consistent follow-up.
Comfortable working with construction industry professionals, educators and cross-functional internal teams.
Detail-oriented, systems-minded and able to build and document processes.
Passion for expanding access to craft careers and supporting construction’s future workforce.
Direct experience using Salesforce to manage contacts, activities and reporting is highly preferred.

Responsibilities

Operate and manage NCCER’s volunteer program using Salesforce Volunteers for Salesforce (V4S), ensuring accurate volunteer records, opportunity tracking and engagement data.
Partner with internal teams to create continuous communication, coordinated follow-up, and meaningful touchpoints with volunteers throughout the engagement lifecycle.
Recruit, onboard and support construction industry subject-matter experts and ambassadors who align with NCCER’s mission and programs in collaboration with internal product development teams.
Configure and maintain volunteer roles, skills, availability and opportunity assignments within Salesforce.
Coordinate volunteer onboarding, training and orientation, ensuring required steps and acknowledgements are completed and documented in Salesforce.
Create, manage and assign volunteer opportunities aligned to program needs, including curriculum review, classroom visits, career events, mentorship, presentations and industry engagement activities.
Serve as the primary point of contact for volunteers, managing communications, scheduling, reminders and follow-ups through Salesforce.
Track volunteer participation, hours and engagement metrics; maintain dashboards and reports to support internal reporting and decision-making.
Collect and document volunteer feedback and after-action insights to support program improvement and volunteer retention.
Support continuous improvement of volunteer processes and the development of volunteer program initiatives and resources.