Volunteer Coordinator

About the position

The Volunteer Coordinator is responsible for oversight of volunteer services at MyMichigan Medical Centers in Saginaw and Standish. This role involves developing, implementing, and maintaining volunteer relationships and programs in collaboration with the volunteer programs across the health system.

Responsibilities

• Plans, implements, evaluates and monitors all functions of the volunteer program for the MyMichigan Medical Centers in Saginaw and Standish in alignment with all volunteer programs at MyMichigan Health.
• Builds relationships with and supports volunteers in both service and fundraising activities.
• Assists with scheduling oversight and support for volunteers through volunteer management software.
• Assists with community/volunteer events.
• Oversees volunteer services and provides additional support as identified by the manager.
• Develops and maintains a working knowledge of all volunteer service areas, programs, policies and procedures.
• Communicates and promotes volunteer services to reflect the MyMichigan Health mission and standards of quality.
• Ensures appropriate volunteer orientation practices and ongoing education needs for the volunteer program.
• Coordinates onboarding appointments and prepares new volunteer files in compliance with policies.
• Facilitates actual onboarding/orientation.
• Supports gift shop as needed to include inventory management and expense/revenue in coordination with the manager.
• Coordinates buying trips using sound business theory to ensure successful and profitable management.
• Supports and provides assistance with volunteer-led fundraisers.
• Maintains tactful and effective communication with volunteers, the public, and internal stakeholders.
• Ensures budget compliance and provides ongoing information/communication to volunteers regarding expenses and revenues.
• Works closely with MyMichigan Health Foundation in monitoring volunteer-directed donations and approved expenditures.
• Supports volunteers in achieving high standards and service quality expectations.
• Participates in disaster preparedness exercises and serves as a liaison to the team during actual disasters.
• Provides general assistance to the volunteer services team to support departmental goals.
• Uses innovative reminders and refreshers to keep customer service improvement a priority.

Requirements

• Associates degree required, Bachelor's degree preferred.
• Demonstrated ability to build relationships and work collaboratively with volunteer populations.
• Demonstrated ability to organize and motivate others.
• Computer literacy.
• Experience in leading volunteers and/or other volunteer experience preferred.
• Ability to work remotely and independently with offsite leadership.