Volunteer Coordinator - Veterans Program

Community Hospice & Palliative Care•Jacksonville, FL

15h

About The Position

The Volunteer Experience Coordinator is responsible for developing, implementing, and managing strategies to recruit, engage, and retain military veterans as volunteers within Community Hospice & Palliative Care. This role ensures compliance with hospice regulations regarding veteran volunteer support, strengthens relationships with veteran-serving organizations, and promotes culturally competent, veteran-centered end-of-life care. The Volunteer Experience Coordinator plays a critical role in creating rewarding and memorable experiences for patients, families, and volunteers. With a focus on leveraging the unique skills and passions of Community Hospice volunteers, the Volunteer Experience Coordinator satisfies all requests for Volunteer Services in a timely manner. Actively works with and builds positive relationships with the interdisciplinary group (IDG). This includes, but is not limited to, initiatives in recruitment, retention, appreciation, volunteer satisfaction, and other activities designed to attract and retain a high quality, fully engaged volunteer base.

Requirements

Strong computer skills, including proficiency with MicroSoft Office and MicroSoft Outlook
Typing proficiency of at least 40 WPM
Innovative mindset
Motivated self-starter
Excellent verbal and written communication skills
Ability to use independent judgment
Strong customer service ability
Ability to prioritize and organize multiple activities
Military service background or demonstrated experience collaborating with veterans strongly preferred
Knowledge of hospice philosophy, healthcare recruitment, or volunteer management
Strong interpersonal, communication, and organizational skills
Ability to work independently and collaboratively
Cultural competence with military and veteran populations
Compassion, professionalism, and discretion
Relationship-building and community engagement
Attention to detail and regulatory compliance
Bachelor’s degree in Human Resources, Social Work, Healthcare Administration, Communications, or related field (or equivalent experience)

Nice To Haves

Marketing or Communications experience a plus
Veteran status or military family member
Experience in hospice, healthcare, nonprofit, or community outreach settings
Familiarity with VA systems, veteran benefits, and veteran service organizations
Experience with volunteer management software or HR systems

Responsibilities

Develop and execute recruitment strategies targeting military veterans for hospice volunteer roles.
Interviews and recommends individuals for selection and onboarding as a Volunteer.
Serve as the primary liaison between the hospice and veteran organizations, military bases, VA facilities, and community partners
Coordinate outreach events, job fairs, and presentations focused on veteran recruitment
Promote hospice career and volunteer opportunities through veteran networks and platforms
Identifies, contacts, and assigns qualified individual(s) to fulfill requested veteran volunteer experiences in a timely manner
Considers unique skills, interests, and passions of volunteers during the selection process to make the best possible match between patient and volunteer
Makes direct contact with military veteran patients and/or family members as appropriate to identify how to best serve their volunteer needs
Communicates with members of the interdisciplinary group to provide updates and status of open requests
Develops military veteran volunteer teams dedicated to fulfilling the mission and supporting the needs of specific veteran programs
Proactively collaborates with members of the interdisciplinary group (IDG) to promote veteran programs and create or identify new and/or additional opportunities for Volunteer placements
Engages in proactive and constant communication with Volunteer Engagement team to provide guidance on the skills and resources needed, allowing recruitment efforts to be effectively targeted in support of all volunteer programs.
Sends appropriate reminders of upcoming experiences to the assigned veteran volunteers
Creates, administers, and analyzes quarterly client satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data.
Deactivates volunteers based on established criteria to ensure database is up to date at all times
Develops efficient and innovative ways to communicate opportunities to the veteran volunteer base
Meets all project/department milestones and goals on a consistent basis
Reviews and approves volunteer contact notes
Participates in meetings involving Volunteer Services, the IDG and others as necessary
Assists with Volunteer appreciation events
Researches best practices in volunteer utilization
Screen, interview, and onboard veteran volunteers and candidates in collaboration Volunteer Services
Ensure veteran volunteers receive appropriate orientation and training, including hospice philosophy and compliance requirements
Maintain accurate records of veteran recruitment, participation, and service hours
Support hospice compliance with Medicare Conditions of Participation related to veteran volunteer services
Assist in developing and maintaining veteran-to-veteran volunteer programs
Track and report veteran volunteer activity and outcomes for audits and quality improvement
Completes all volunteer pre-screening requirements as required to be compliant with all applicable standards.
Build and maintain partnerships with veteran service organizations (VSOs), VA hospitals, military transition programs, and community agencies
Advocate for veteran-specific needs within hospice care, ensuring culturally sensitive and trauma-informed practices
Participate in interdisciplinary team meetings as needed to support veteran patients
Collaborate with MarCom and leadership to develop recruitment materials targeting veterans
Represent the hospice at community, veteran, and healthcare events
Share success stories and program outcomes to enhance community awareness