Volunteer Coordinator I

El Buen Samaritano • Austin, TX

35d • $60,000 - $60,000 • Hybrid

About The Position

The Volunteer Coordinator I provides essential support for El Buen’s volunteer engagement activities by coordinating program volunteer recruitment logistics, intake, screening support, onboarding, scheduling, recordkeeping, and data management. As needed, the Coordinator supports the Executive Assistant & Event Project Manager with event volunteer logistics under the direction of the Associate Director (AD) of Development and the Director of Development in the absence of the AD. This position is critical to the functioning of all El Buen programs, particularly those requiring ongoing volunteer and intern support. The Coordinator ensures seamless program operations by supporting staff with volunteer needs and ensuring volunteers experience a welcoming, culturally responsive, mission-aligned, and safeguarding-compliant environment. The Coordinator is responsible for maintaining and updating the Volunteer Manual, volunteer onboarding training materials, volunteer role descriptions, recruitment and retention, and engagement-related operational tools used across programs. This is a full-time, exempt position based at El Buen headquarters, generally Monday through Friday, 8:00 a.m.–5:00 p.m. The role may require occasional evening or weekend work for special events or reporting deadlines. Following a three-month probationary period, employees are eligible to work one day per week remotely in accordance with organizational policy. Employees are expected to attend all staff training, professional development activities, in-person organizational events including CHW Graduations and the end-of-year employee celebration and recognition event.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum two (2) years of volunteer coordination, administrative support, or community engagement experience.
• Experience engaging diverse populations using culturally responsive practices.
• Strong communication and customer service skills.
• Must hold a valid Texas driver’s license and be insurable.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to maintain accurate and timely records.
• Skill in database entry and documentation.
• Cultural humility and interpersonal sensitivity.
• Proficiency with Microsoft Office and virtual communication tools.

Nice To Haves

• Bilingual and biliterate (English/Spanish).
• Three (3) years of experience supporting volunteers in community-based programs.
• Experience with volunteer management systems.
• Interest in pursuing volunteer management certification (e.g., CVA).

Responsibilities

• Cross-Department Support and Collaboration (20%) In collaboration with Program leadership, supports the development of annual plans for volunteer outreach, recruitment, placement, training and retention. Supports program leadership to ensure volunteer coverage meets program needs. Leads monthly meetings with program leadership by preparing materials, maintaining communication, and coordinating follow-up on volunteer-related needs and priorities. Assists program teams in maintaining up-to-date volunteer role descriptions aligned with program requirements. Supports Associate Director of Development with management of corporate volunteer groups.
• Community Engagement, Recruitment & Outreach (20%) Represents El Buen in community coalitions, partner meetings, and public events. Participates in volunteer fairs and outreach activities and shares volunteer opportunities. Conducts outreach and strengthens relationships with partner agencies, universities, referral networks, and community groups to expand the volunteer pool. Posts and disseminates volunteer opportunities and prepares outreach materials. Maintains standardized communication templates for volunteer recruitment, interviews, and follow-up.
• Volunteer Intake, Screening & Onboarding Support (20%) Processes volunteer and intern interest forms, applications, and schedules screenings. Conducts initial screenings and reference checks following established protocols. Serves as Safeguarding Administrator for volunteers, ensuring background check coordination, safeguarding training compliance, and tracking documentation. Assists with orientation logistics, training preparation, and onboarding tasks. Maintains and updates orientation materials, onboarding content, and volunteer training resources. Coordinates with program leadership to match volunteers to roles based on program needs.
• Program Volunteer Support, Communication, Recognition & Customer Service (15%) Serves as the primary point of contact for program volunteers regarding schedules, assignments, and questions. Maintains and updates the master volunteer schedule across programs. Provides timely communication, reminders, confirmations, and updates to volunteers. Offers basic troubleshooting and elevates concerns to the supervisor as appropriate. Welcomes volunteers on-site, supports check-in processes, and ensures positive volunteer experiences. Establishes and executes quarterly and annual volunteer recognition activities. Works with Development to identify Volunteer of the Year award candidates. Supports volunteer transition and exit processes, including exit surveys and record closure.
• Recordkeeping & Data Management (15%) Maintains accurate volunteer and intern records, including service hours and placement data. Responsible for monthly volunteer report submitted to finance. Updates volunteer management systems and databases accurately and promptly. Monitors volunteer safeguarding compliance, including renewal dates and training completion. Supports volunteer data reporting, maintains documentation, and ensures proper filing.
• Professional Development & Collaboration (5%) Participates in safeguarding training, DEI learning, and professional development. Supports onboarding and training of volunteer-facing staff. Engages in cross-department collaboration and shares best practices. Contributes to peer learning and continuous improvement across the organization.
• Other Duties (5%) Participate in cross-departmental initiatives, strategic planning, and organizational committees. Support El Buen’s emergency-response efforts by assisting with data collection and reporting during community crises. Perform additional duties as assigned.

Benefits

• Medical (base/buy up)/Dental/Vision
• Flexible Spending Accounts
• A 403(b)-retirement plan is offered, for which you will be immediately eligible. El Buen will match employee contributions dollar for dollar, up to 4%
• El Buen will make a retirement contribution of 5% of earnings ( must enroll )
• Employer paid Short-Term and Long-Term Disability
• Professional Development Opportunities
• Time Off Including 8 paid holidays are observed each year, plus Thanksgiving Week (Fall Break), Winter Break in December ( up to 10 days ) through New Year’s Day
• Accrual of a total of 80 hours annual vacation time
• Accrual of 1 day of sick leave per month of service (12 days per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level