Volunteer and Engagment Manager

Habitat For Humanity Of The • Baltimore, MD

74d

About The Position

The Volunteer & Engagement Manager is responsible for primary oversight, management and coordination of both construction and non-construction volunteer engagement. The Volunteer & Engagement Manager works collaboratively as part of the Volunteer Engagement team in the development of processes that will engage volunteers in a meaningful and relevant manner with the ultimate goal of growing a sustainable volunteer base—for construction, and non-construction—within the affiliate. This position also supports the organization’s specialty events including those that are volunteer/donor centered as well as staff centered.

Requirements

• Bachelor’s degree from an accredited 4-year college or university preferred
• 2-4 years volunteer management experience preferred
• Prior relevant experience with volunteer scheduling/management
• Strong relationship building and management competence
• Upbeat, positive, outgoing personable and able to relate well with diverse populations and age groups
• Excellent organizational and time management skills
• Valid driver’s license
• Community relations experience and working with volunteers
• English language, grammar, spelling, vocabulary, and punctuation
• Record keeping principles and procedures
• Computer applications related to the work including but not limited to volunteer management software, Microsoft Office Suite
• Possesses attention to detail, work accuracy and organization
• Able to work independently and with deadlines; demonstrates flexibility with changing assignment priorities

Responsibilities

• Manage volunteer engagement efforts on behalf of HFHC
• Act as liaison between construction department and volunteer engagement to ensure proper volunteer scheduling according to build site needs
• Act as liaison between ReStores and volunteer engagement to ensure proper volunteer scheduling according to store needs
• Manage the scheduling of volunteer inquiries for all volunteer opportunities
• Act as principal user and lead trainer for volunteer management software
• Coordinate with Development Department, forming team build schedule according to construction site needs
• Coordinate with internal stakeholders on planning and execution of volunteer driven initiatives and specialty events
• Coordinate with all departments to assess the need for volunteer services throughout the organization, and to explore new opportunities for volunteer recruiting and engagement
• Implement recruitment strategies to engage volunteers in all volunteer positions to meet organizational needs
• Assist in management of special partnerships with non-sponsor volunteer groups such as community members, non-profits, military partners, woodshop team, cabinet crew, CTE Schools, Fraternity/Sororities, church groups, youth groups and schools
• Chair volunteer engagement meetings as necessary to inform stakeholders of schedule, events, policies and procedures
• Ensure internal and external stakeholders understand and follow standard organizational practices for volunteers including expectations, roles, waivers, screening, sign-in, orientation, safety and DEI and use of volunteer management software
• Support VE Department’s volunteer appreciation, training and retention goals
• Collaborate with director to create best practices and standards for recruitment, orientation and training of volunteers
• Manage implementation and maintenance of formalized Red Hat and Green Apron programs
• Ensure implementation of a volunteer appreciation program utilizing marketing, social media and special events
• Collaborate with internal and external stakeholders to plan and facilitate volunteer appreciation events
• Ensure appropriate hospitality procedures are understood and followed by all staff hosting volunteers
• Implement and maintain feedback process for evaluating the volunteer experience and productivity as well as provide appropriate response and follow-up with volunteers or staff as needed
• Provide content and/or post content through social media documenting volunteer engagement and impact for program promotion and volunteer appreciation
• Support director in management of organization specialty events that are volunteer, staff and community focused
• Work with community engagement to effectively engage support of neighborhood community groups and organizations for volunteer opportunities
• Work with homeowner services to manage and coordinate sweat equity engagement on build sites and in ReStores
• Team with marketing department to create and maintain marketing materials, partnership tools, and media outreach information as needed
• Collaborate with development and marketing on management of Habitat Young Professionals in support of organization mission
• Assist in promoting culture of volunteerism as a key part of Habitat culture, philosophy and operations by supporting the implementation of a staff build program as well as measuring and sharing volunteer impact and stories
• Collaborate with Director to responsibly manage spending and budget for program operations
• Monitor and ensure volunteers and staff properly use volunteer management software to support accurate tracking of volunteer information and hours on construction sites, in ReStores and in other supporting positions
• Ensure the secure maintenance of accurate volunteer files including waivers, emergency contacts, and any additional screening information
• Prepare various volunteer tracking reports as requested by Director of Volunteer Engagement and other departments for reporting purposes as needed
• Track and monitor volunteer feedback and share across organization to enhance volunteer experience
• Understand and operate by safe work practices at all our locations and events to ensure we meet, if not exceed, OSHA and Habitat safety policies and procedures
• Ensure that all team members and volunteers are aware of and operate by Habitat’s safety policies and procedures
• Exercise outlined protocols by immediately notifying and collaborating with management on any safety related incident and/or respond to a report involving Habitat or any other related team members
• If within area of purview initiate and/or provide assistance for the proper investigation regarding safety incidents by following Habitat Safety policies and procedures
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Company Paid Life AD&D
• 403B
• Gym Reimbursement
• Cell Phone Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees