Volkswagen Service Advisor - Start Date July 6, 2026

Fitzgerald Auto Mall of Annapolis•Annapolis, MD

14d•Onsite

About The Position

Volkswagen Service Advisor, High Volume Store, MUST have Experience, Excellent compensation and benefits. Fitzgerald Auto Mall is currently looking to hire an EXPERIENCED VW Automotive Service Advisor! This is not an entry level advisor role. Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

Requirements

Previous automotive service advisor experience is REQUIRED.
Reynolds and Reynolds experience is a plus.
Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure.
We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

Nice To Haves

Reynolds and Reynolds experience is a plus.

Responsibilities

Writing repair orders for both customer pay and warranty repairs.
Secure agreement from clients prior to all repairs.
Clearly explain the requested service on every car.
Thoroughly estimate the time and cost of every repair.
Advise clients on the proper care for their vehicle, including maintenance.
Monitor the progress of client vehicles throughout the day and update clients on status.
Greet customers in a timely manner.
Schedule service appointments.
Test drives vehicles when required.
Verify all final invoices and reconcile work performed and charges.