Volkswagen Service Advisor

Volkswagen Eugene•Eugene, OR

About The Position

Volkswagen Eugene is seeking a Service Advisor to join our growing team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. If you're passionate about cars and customer service, and you're looking for a dynamic and rewarding workplace, Volkswagen Eugene is the perfect place for you. Come aboard and help us continue to provide the best possible service to our customers! So, if you're ready for a new challenge and want to be part of a winning team, send us your resume today. We look forward to hearing from you! About Us: Exciting news, everyone! Volkswagen Eugene has found a new and improved location that will serve as our new home base. Our new facility is spacious, state-of-the-art, and fully equipped to provide our customers with the ultimate car buying and servicing experience. Our new location boasts a modern showroom with plenty of space for showcasing our extensive inventory of new and used vehicles. As members of the Sheppard Auto Group, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Requirements

Driver's License (Preferred)
Dealership automotive knowledge required

Nice To Haves

Volkswagen Automotive Service and CDK experience preferred

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers