VoIP Engineer Subject Matter Expert

TekSynap•Washington, DC

13h•Onsite

About The Position

We are seeking a VoIP Engineer Subject Matter Expert to join our team supporting the Department of Transportation. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

Requirements

10 + years of experience in video teleconferencing support or a related IT field.
Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS).
Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems.
VTC-Specific: Cisco Certified Internetwork Expert (CCIE), Poly Certified Video Engineer (PCVE)
General IT: ITIL Foundation
Candidate must be a U.S. Citizen
Must be able to successfully obtain a Public Trust

Nice To Haves

Previous experience in a federal or enterprise environment is a plus.

Responsibilities

Provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VoIP infrastructure.
Troubleshoots performance issues.
Analyzes voice traffic and provides capacity planning solutions.
Configures, deploys, and maintains VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms).
Monitors and manages backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools.
Performs firmware updates, patch managements, and endpoint re-certifications as needed.
Ensures systems are compliant with organizational standards, including network configurations like VLANs and QoS.
Diagnoses and resolves hardware, software, and network issues affecting VTC systems.
Responds to user support tickets and provides on-site or remote assistance for live meetings.
Coordinates with vendors for advanced troubleshooting or hardware replacements.
Integrates VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx.
Conducts system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests.
Validates and deploys certificates for endpoint security.
Conducts training sessions for end users on VTC system operations and meeting management.
Develops and maintains Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows.
Assists in large-scale deployments, including field office upgrades and new installations.
Participates in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners.