Voice Technology Analyst

Asbury Automotive Group•Sandy Springs, GA

12d

About The Position

The Phone Systems Analyst is responsible for optimizing our communication infrastructure by auditing call performance and ensuring system integrity. You will act as a key liaison between Marketing, Operations, and Development to ensure our inbound, outbound, and AI-driven voice technologies are delivering a high-quality user experience and meeting business objectives.

Requirements

Analytical Mindset: Ability to look at large sets of call data and spot patterns or technical anomalies.
Technical Literacy: Comfort working with VoIP systems, CRM software, and AI voice interfaces.
Attention to Detail: High level of precision when testing complex call routing logic.
Communication: Ability to translate technical phone system issues into "plain English" for non-technical stakeholders.

Responsibilities

Conduct regular quality assurance reviews of inbound, outbound, and AI-generated calls to ensure accuracy, compliance, and brand alignment.
Monitor various aspects of the phone system for issues, errors and improvements
Assists marketing, operations, and the development team with requests and reporting
Regularly test inbound, outbound, and AI phone systems
Identify trends in call data and recommend technical or procedural improvements to enhance the caller experience.

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team member’s eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities