Voice Project Manager

Vantage Point Solutions•Mitchell, SD

About The Position

Voice Project Manager Vantage Point Solutions is a leading engineering and consulting firm specializing in telecommunications, broadband network design, and technology solutions for service providers across the United States. With decades of experience supporting broadband and fiber expansion initiatives, Vantage Point partners with clients to design, implement, and optimize advanced communication networks. From network engineering to operational consulting, we help providers deliver reliable, high-quality voice and data services. Role Overview The Voice Project Manager serves as a customer-focused leader responsible for supporting, implementing, and maintaining voice solutions for Vantage Point clients. This role emphasizes client experience, issue resolution, and ongoing service support while also coordinating project-related activities. You will act as a key point of contact for customers, ensuring smooth onboarding, timely resolution of service requests, and continuous improvement of voice services. This role works closely with engineering and operations teams to deliver reliable and high-quality communication solutions.

Requirements

Experience in customer support, technical support, or customer-facing roles within telecom or IT
Strong understanding of voice services and communication platforms
Experience provisioning and supporting hosted PBX services
Proven ability to manage multiple priorities in a fast-paced environment
Strong troubleshooting and problem-solving skills
Excellent communication and customer relationship skills
5+ years’ experience in voice service delivery.
Experience in project management a plus.

Nice To Haves

Familiarity with cloud-based voice platforms is a plus

Responsibilities

Serve as the primary point of contact for customers regarding voice services and support needs
Manage customer onboarding, service activation, and ongoing support activities
Respond to and resolve customer incidents, service requests, and technical issues
Coordinate with internal teams to troubleshoot and resolve complex problems
Monitor service performance and ensure a high level of customer satisfaction
Maintain clear communication with customers on issue status, timelines, and resolutions
Support implementation and configuration of voice services for new and existing clients
Identify opportunities to improve service quality and customer experience
Document processes, issues, and resolutions to support continuous improvement
Assist with project coordination and execution to ensure timely delivery of services