Voice Over IP (VOIP) Engineer

BAE Systems • GA

77d • $77,814 - $132,283

About The Position

BAE Systems is seeking a Voice Over IP (VOIP) Engineer to support our work as a prime contractor on a high-profile U.S. Navy weapon system. Accuracy, integrity, subject matter expertise, and the ability to work well independently and with others are important traits we expect the successful candidate to possess and demonstrate. This position is the Voice Over IP Engineer Lead who will handle the day-to-day VTC Infrastructure operations, Audio/Visual upgrades and maintenance, project planning and documentation, and act as the Engineering Lead for the VTC Collaborations Program at Strategic Systems Programs (SSP), U.S. Navy. In this role you will manage daily operations of the Unified Communications subsystems, operations and maintenance of all VTC and Voice over IP devices to include Call Managers, Session Border Controllers, Voice over IP endpoints, Video Communications Servers, MCUs, Gateways, room-based VTC systems, desktop VTC devices, and other VTC-related equipment. The Lead will conduct integration and configuration of existing unified communications hardware, including application of security controls and management support to the network infrastructure that underlies the unified communications platform; patch and upgrade firmware, break/fix support, and daily operations support, including on-site assistance for special events. You will maintain and provide configuration management information that shall include but not be limited to equipment hardware make/model, version numbers of installed software, as-built drawings, serial numbers, and all passwords; and ensure technical solutions comply with all applicable DoD regulations and industry standards. You will monitor system and network operations, and notify users when systems display non-standard or out of tolerance behavior; apply technical expertise to mitigate potential system problems before they occur; and resolve all Voice and Video service interruptions and technical problems in a timely manner, should they occur. This role provides enterprise-level system administration for the VTC enterprise; ensures all IP and ISDN based Voice and Video systems are configured in accordance with DISA best practices and Security Technical Implementation Guides (STIG). The resolution of system operational problems is in your purview and includes troubleshooting and performing fault isolation and repairs, replacements, or reprograms of faulty equipment, as required. You will provide life cycle refresh projections for unified communications infrastructure, endpoints, and AV equipment build out projects; conducts site surveys to establish unified communications systems and equipment based on customer requirements; and consult with client(s) and internal engineering groups to create and/or review requirements, functional specifications and detailed designs.

Requirements

• Must have an Active Secret clearance.
• Must have the ability to obtain and maintain a Top Secret clearance.
• Must have an IAT Level II certification as specified in the DoD 8570.
• Ability to obtain and maintain Common Access Card (CAC), badge access to the customer’s facility, and a SSP network account in good standing.
• Bachelor's Degree in Computer Science, Information Systems, or related degree preferred and four years position related experience, or equivalent position related experience.
• Ten years of experience with administration, installation and repair of Cisco Call Managers and network infrastructure.
• Expert knowledge of unified communications systems, including familiarity with VoIP protocols and communication standards.
• Experience with Cisco Call Manager, Cisco Session Border Controller, Cisco Call Manager Express.
• Experience developing configuration change plans (CCPs) or Change Control Board (CCB) plans.
• Strong analytical skills and excellent written and verbal communication skills.
• Experience with DISA STIGs and implementing security controls on unified communications infrastructure.
• Ability to manage multiple priorities.
• Ability to establish and maintain effective working relationships.

Nice To Haves

• CCNA Collaboration.
• Network Management experience.
• VoIP Design experience.

Responsibilities

• Manage daily operations of Unified Communications subsystems.
• Oversee operations and maintenance of VTC and Voice over IP devices.
• Conduct integration and configuration of unified communications hardware.
• Apply security controls and management support to network infrastructure.
• Patch and upgrade firmware, provide break/fix support.
• Maintain configuration management information.
• Monitor system and network operations.
• Resolve Voice and Video service interruptions and technical problems.
• Provide enterprise-level system administration for the VTC enterprise.
• Ensure compliance with DISA best practices and STIG.
• Troubleshoot and perform fault isolation and repairs.
• Provide life cycle refresh projections for unified communications infrastructure.
• Conduct site surveys for unified communications systems.
• Consult with clients and internal engineering groups.

Benefits

• Health, dental, and vision insurance.
• Health savings accounts.
• 401(k) savings plan.
• Disability coverage.
• Life and accident insurance.
• Employee assistance program.
• Legal plan.
• Discounts on home, auto, and pet insurance.
• Paid time off.
• Paid holidays.
• Paid parental leave.
• Paid military leave.
• Paid bereavement leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees