Voice Over Internet Protocol (VOIP) Engineer

CACI International

89d • $75,200 - $158,100

About The Position

A VoIP engineer designs, installs, maintains, and troubleshoots voice communication systems that use the internet protocol to transmit voice data, ensuring reliable and efficient communication for a company.

Requirements

• US Citizenship and an active Secret clearance
• High School Diploma or equivalent
• 5+ years of experience in VoIP engineering, with a focus on Cisco voice technologies
• Experience with designing, implementing, and maintaining Cisco VoIP solutions
• In-depth knowledge/experience of Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco IM & Presence, and related technologies
• Strong understanding of VoIP protocols (SIP, H.323, MGCP) and network protocols (TCP/IP, QoS)
• Familiarity with DoD security protocols and Navy-specific communication requirements
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills

Nice To Haves

• Experience working in a DoD or Navy environment is highly preferred

Responsibilities

• Design, configure, and deploy Cisco Collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, and Cisco IM & Presence
• Develop and implement VoIP network architectures that meet DoD and Navy standards
• Integrate VoIP systems with existing network infrastructure and ensure interoperability with other communication systems
• Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security
• Troubleshoot and resolve VoIP-related issues, including call quality, connectivity, and configuration problems
• Provide technical support and training to end-users and IT staff on VoIP systems and features
• Ensure Collaboration systems comply with DoD security protocols and Navy-specific communication requirements
• Implement and maintain security measures, including encryption, access controls, and monitoring, to protect Collaboration communications
• Conduct regular security assessments and audits to identify and mitigate vulnerabilities
• Create and maintain detailed documentation of Collaboration system configurations, network diagrams, and standard operating procedures
• Generate reports on Collaboration system performance, usage, and security incidents
• Collaborate with other IT teams to ensure seamless integration and operation of VoIP systems

Benefits

• Comprehensive healthcare benefits
• Wellness programs
• Financial benefits
• Retirement plans
• Family support programs
• Continuing education opportunities
• Flexible time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees