Voice Over Internet Protocol Technician

Mantech International Corporation•Annapolis Junction, MD

40d•Onsite

About The Position

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH! MANTECH seeks a motivated, career and customer-oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. The VOIP SME is responsible for supporting Cisco Unified Call Managers for a global footprint in addition to POTS lines, both supporting e911 services in support of the Government customer.

Requirements

Bachelor's degree and 6 years of relevant experience or 4 years of experience may be substituted for education
Experience with service management knowledge
Experience with support integration of VOIP systems to include the planning, design, installation, maintenance, management, and coordination of the deliverable
IATT Level 2 certification, such as Security+ CE
Understanding of IT equipment and service life as well as planning and implementation of equipment replacement
Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
Must have a current/active TS/SCI w/ Poly

Nice To Haves

Experience with customer ticketing systems ServiceNow
Support to network devices (including servers) in support of AVMM/IPTV/Streaming services
IATT Level 2 certification, such as Security+ CE
PMP Certification, and ITIL Foundations V3 certification desired
Experience with large scale enterprise IT contracts.

Responsibilities

Provides broad telephony support from administrator level configurations to in-depth technical solutions for critical clients over secure and nonsecure networks.
Works as the SME for engineers, surveyors, installers, and project managers to develop and execute end-to-end solutions for various vendor products.
May manage multiple communication projects that provide critical response efforts resulting in streamline services for analog, digital, and video requirements.
Provides administration to voicemail servers, call managers, and emergency responders involving T1, fiber, Ethernet, multiplexing, copper wrap, and cellular servicing.
Configures and troubleshoots multi-vendor hardware and software systems to enable users to perform complex defense operations.
Engages support for the escalation and communication of status to agency management and internal customers.
Support clients across multi-level service platforms, executing in-depth solutions to resolve real-time incidents and requests.
Provide support to TCP/IP network protocols that rely on TCP, Session Initiation Protocol, session description protocol, and VoIP codecs to provide reliable service. .
Monitor, tune, and support basic existing telephone systems and network infrastructure to ensure stable, reliable, secure, and efficient communications operations.
Support Identification, assessment, and development of detailed requirements such as supporting re-architecture of network segments in order to facilitate new requirements, technologies and growth.
Support lien mitigation efforts related to maintaining a compliant System Security Plan and associated network security and communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.
Travel is required in support of service requirements ~10-20%. This position also offers opportunities to support other bodies of work, at different locations, and to travel both CONUS and OCONUS (no hostile areas) for AVMM support.