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OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes. We are seeking a full-time Voice of the Customer Project Manager to join our US team. In this role you will work closely with a Fortune 500 organization, as an embedded VOC analyst and project manager. This role provides a great opportunity for a dynamic, self-starter individual to become part of a high-performing team, and implement a hands-on approach to research and consulting, in order to help our clients become more insightful, uncover opportunities to grow their businesses, and create happier end-customers.