Voice of Student Program Manager

Western Governors University • Salt Lake City, UT

1d

About The Position

WGU is seeking a Voice of Student (VoS) Program Manager to help transform student feedback into measurable improvements across the university. This role sits at the intersection of student experience, program management, analytics, and cross-functional collaboration. You will drive the operational backbone of WGU’s Voice of Student practice—ensuring that student feedback is collected, analyzed, prioritized, and acted upon in ways that improve outcomes and experiences. You’ll work closely with academic units, operations teams, analytics partners, and senior leaders to ensure that student voices lead to real change, not just reports. This is a highly visible role for someone who enjoys building systems, coordinating across complex organizations, and using data and insight to drive improvement.

Requirements

• Bachelor’s degree in Business, Education, Communications, Data Analytics, or a related field.
• 7+ years of professional experience, including 3 or more years of experience in one or more of the following: program management, customer/student experience, higher education operations, or analytics-informed roles.
• Demonstrated ability to manage complex, cross-functional initiatives and influence without direct authority.
• Strong organizational, facilitation, and stakeholder communication skills.

Nice To Haves

• Experience in CX, Voice of the Customer (VoC), or service design.
• Familiarity with feedback systems, case management tools, experience metrics, and improvement frameworks.
• Comfort working with data, analytics, and experimentation to drive measurable experience improvements.
• Strong storytelling ability—able to translate student insights into compelling narratives that inspire action across teams and leaders.
• Experience in higher education operations, academic administration, or student support environments.
• Understanding of how complex universities—especially online or competency-based institutions—operate.
• Experience leading or coordinating cross-functional initiatives in education settings.
• Experience analyzing survey data and unstructured feedback (e.g., comments, cases, qualitative responses).
• Working knowledge of SQL, Python, R, dashboards, or AI-assisted analysis tools or a strong desire to learn and apply these skills.
• Ability to connect data insights to operational and strategic decisions.
• Master’s degree (MBA, M.Ed., Data Analytics, or similar).
• Experience working with service-level agreements (SLAs), process improvement, or operational performance tracking.

Responsibilities

• Lead Operations of the Voice of Student Program
• Turn Feedback into Measurable Improvement
• Program & Project Management
• Analytics, Reporting, and Storytelling
• Build a Student-Centered Culture

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level