Voice of Customer (VoC) Analyst
Freshworks•Bellevue, WA
236d•$104,900 - $150,765
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About The Position
Freshworks is seeking a Voice of Customer (VoC) Analyst to support our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the Director of Customer Engagement, you will play a pivotal role in defining our overall VoC strategy and how we proactively centralize all customer listening signals to reduce customer friction and drive deeper loyalty.
