Voice L2 Support Lead

The Bank of New York Mellon-posted about 2 months ago

Full-time • Mid Level

Pittsburgh, PA

5,001-10,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Voice L2 Support Lead to join our TSG Production Services team. This role is in Lake Mary, FL and Pittsburgh, PA In this role, you'll make an impact in the following ways:

Responsible for overseeing and supporting enterprise voice and unified communications systems, such as VoIP and SIP, serving as the US Voice lead.
Provides strategic guidance for the voice platform both regionally and globally. Leads voice-related projects and initiatives.
Optimize system performance for voice communication platforms and resolve complex technical issues.
Handles vendor management and collaboration activities.
Acts as the local site lead for Lake Mary, managing the local network and Voice team.

Extensive hands-on implementation and troubleshooting experience across Voice technology products.
Experience with monitoring, diagnostic and analytics tools to troubleshoot Voice issues and problems.
Solid understanding with QoS, end-to-end performance and fine tuning.
Fundamental understanding with Collaboration tools and endpoints.
Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. 10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.

experience in the securities or financial services industry is a plus

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Voice L2 Support Lead

Job Search Resources

Tools

Career Hubs

Guides

Company