Voice/Data Communication Engineer

AHU Technologies • Washington, DC

12d • $40 - $45 • Hybrid

About The Position

Duties -As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets. -Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email -Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system. -Managing Helpdesk Tickets of mobile asset related issues using Zendesk. -Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy -Ability to document work activities into meaningful incidents or tasks in the Zendesk system. -Performs all duties in accordance with OCFO policies and procedures -Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets -Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. -Participate in meetings as required and directed to insure clear communication within IT Operations. -Install and move assets as required according to OCFO IT Operation processes. -Demonstrated experience delivering Intune Device Enrollment development and support -Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration -System (hardware) and application(software) installation and configuration -System security and monitoring using installed tools as well as external tools -Ability to work in a collaborative environment -Innovative thinking and problem solving -Ability to work different shifts -Self-driven and motivated -Excellent hand and eye ability working with micro parts and services -Good organizational and follow through skills Responsibilities -Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. -Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. -Develops, operates, and maintains voice, wireless, video, and data communications systems. -Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Requirements

• 1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems
• 1-5 years of experience providing direction for communications activities related to large comm. networks
• Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
• Proven experience with telecom system PBX\ACD\UIP
• Proven experience in asset management in the areas of hardware and software
• Good technical understanding of network, telecommunications, and mobile devices
• Proven experience with Call Center Environment

Responsibilities

• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed