Voice Communication Specialist

Cleveland Clinic•Lyndhurst, OH

5d•Onsite

About The Position

Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio. As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS. A caregiver in this position works days, 7:30am—5:00pm.

Requirements

High school diploma.
1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers.
Understanding of networking/distributed computing environment concepts.
Understand principles of client/server configuration.
Excellent knowledge of messaging technology and project management skills.
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
Follows standard precautions using personal protective equipment as required.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Responsibilities

Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
Direct hospital personnel request conference calls to conference company as procedures described.
Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
Process group alert test twice daily.
Expedite medical emergency and crises intervention procedures using page and established procedures.
Assist staff with out-of-service pages by performing program changes using page systems.
Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
Perform on-call schedule services.
Assist personnel in contacting on call physicians and other on-call personnel.
Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
Remain alert to daily on-call schedule changes.
Operate various systems and facsimile equipment.
Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.
Receive, log and dispatch incoming telex and facsimile messages.