Voice Administrator - Secret Clearance
About The Position
Transform technology into opportunity as a Voice Administrator at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a Voice Administration, the work you’ll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA. HOW JOB TITLE WILL MAKE AN IMPACT Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions. Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS; with all its Core and Peripheral systems. Provide on-site support for the Ribbon AS system in support of over 90,000 users. Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers. Interface and monitoring of Cisco Call Manager used for VOSIP system. Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features. Familiarized with the Ribbon AS PBX and its Element Managers. Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes. Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation. Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon. Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs. Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.
Requirements
- Security Clearance Level: Active Secret clearance
- Experience: 2+ years of related voice administration experience.
- Education: Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree.
- Technical Skills: DoD IAT Level II Baseline certification (CompTIA Security+ CE or similar)
- Computing Environmental certification
- Candidate must have the ability to communicate effectively with personnel of various expertise levels
- Solid Customer Support Skills in a high visibility environment
- Problem analysis and problem solving
- Attention to detail and accuracy
- 2 years experience in Voice Administration experience with DoD version of Voice Switch if not Avaya or Ribbon
- US Citizenship Required: Yes
Responsibilities
- Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions.
- Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS; with all its Core and Peripheral systems.
- Provide on-site support for the Ribbon AS system in support of over 90,000 users.
- Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers.
- Interface and monitoring of Cisco Call Manager used for VOSIP system.
- Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
- Familiarized with the Ribbon AS PBX and its Element Managers.
- Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
- Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
- Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
- Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
- Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
