Vocational Rehabilitation (VR) Counselor Assistant (Administrative Specialist 1)

State of Oregon • Corvallis, OR

361d • $3,705 - $5,066

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! We are hiring a Vocational Rehabilitation Counselor Assistant to join our team! In this position, you will provide direct consumer support services to a team of VR counselors and the Branch Manager by performing technical casework assistant tasks. You will perform office support activities requiring good judgment and decision making, knowledge of policies, procedures, and laws. The primary duties will include client support services, casework support services and review of referrals and information. Apply today!

Requirements

• A valid driver's license and acceptable driving record.
• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data OR an associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data OR an equivalent combination of education and experience.

Nice To Haves

• Experience maintaining a high degree of integrity with regards to ethics and respect for confidentiality.
• Experience working with diverse population including individuals with disabilities.
• Experience auditing billing invoices and payments for client services.
• Experience in general office duties including but limited to answering multi-line phones, scheduling, emailing, billing and invoices.

Responsibilities

• Process records requests from multiple agencies in accordance with agency records policy and client's privacy rights.
• Review tracking report with VRC to ensure medical records are received in a timely manner to complete eligibility.
• Follow state and federal fiscal responsibilities, to include delegated signature authority, contract administration and procurement rules and vendor verification and authorization.
• Track and follow up on lost warrants, assist with notarization process and reissuing warrants for clients and vendors.
• Provide person-centered direct support services to consumers with disabilities by assisting with completion of application forms, gathering information to assist in determining eligibility for VR services.
• Routinely contact consumers by telephone, in writing and in person to provide follow-up services and to monitor progress toward employment goals.
• Answer multi-line telephone, assist callers with questions about VR services, provide appropriate program information and schedule intakes as requested.
• Monitor and track client appointments, including missed and rescheduled appointments. Report to Branch Manager.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees