VOC Marketing Coordinator

Viejas Casino & Resort•Matkwatay, CA

2d•Onsite

About The Position

Efficiently and effectively performs the administrative functions of the position. Tracks and manages daily schedule changes including coverage for call offs. Ensures office and other supplies are available. Works directly with guests and merchants to quickly resolve gift card issues. Performs daily POS register functions, deposits cash receipts, and handles opening and closing procedures, assists staff as needed with training. Maintains all promotion redemptions and promotions logs. Tracks and manages daily schedule changes including coverage for call offs. Works with Marketing Manager to develop and implement the Outlet Center’s annual marketing plan. Works with Marketing Manager to conceptualize, develop, design and implement various promotions and events, and community-based programs for the Outlet Center. Prepare reports and recommendations for action. Performs a variety of clerical duties, such as maintaining files, email data base, contacts data base, copying and faxing documents, preparing check requests and may be asked to respond to situations and/or contact people at odd hours or on days off. Performs other duties and special projects as requested. Ensure all on-site and off-site events are organized. Coordinates all on-site events, including working directly with merchants for promotional goods. Build relationships with guests of the Hotel and Casino. Motivate hotel concierges, visitor center employees, tour bus operators, and other tourist related customer service personnel to refer clients to Viejas Outlets for shopping. Actively seeks out opportunities and utilizes strong sales tactics to promote Outlet Center’s programs to gain and add new shoppers into the outlets shopper database. Maintains knowledge of and ensures team members and shoppers are aware of current Frequent Shopper Promotions, sales and entertainment events and encourages shoppers to make repeat visits to the center. STYLE SERVICE COMMITMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION Interacts with internal and external guests, and peer groups.

Requirements

Must be 18 years or older
Demonstrates strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior always
Working knowledge of special events and trade shows with strong organizational experience
Proficiency in Microsoft Word, Excel and Power Point
Excellent verbal, written, and/or interpersonal communication experience
Knowledge of sales techniques and best practices
Ability to multitask and work in a fast-paced environment
Ability to adjust to and manage change effectively
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Dependable, timely and have high attention to detail
Must be flexible to work different shifts, evenings, and holidays

Nice To Haves

Associate’s degree in marketing, business administration, or related areas preferred.
2 to 5 years of related retail sales experience and/or training.

Responsibilities

Performs administrative functions
Tracks and manages daily schedule changes including coverage for call offs
Ensures office and other supplies are available
Works directly with guests and merchants to quickly resolve gift card issues
Performs daily POS register functions, deposits cash receipts, and handles opening and closing procedures, assists staff as needed with training
Maintains all promotion redemptions and promotions logs
Works with Marketing Manager to develop and implement the Outlet Center’s annual marketing plan
Works with Marketing Manager to conceptualize, develop, design and implement various promotions and events, and community-based programs for the Outlet Center
Prepare reports and recommendations for action
Performs a variety of clerical duties, such as maintaining files, email data base, contacts data base, copying and faxing documents, preparing check requests and may be asked to respond to situations and/or contact people at odd hours or on days off
Performs other duties and special projects as requested
Ensure all on-site and off-site events are organized
Coordinates all on-site events, including working directly with merchants for promotional goods
Build relationships with guests of the Hotel and Casino
Motivate hotel concierges, visitor center employees, tour bus operators, and other tourist related customer service personnel to refer clients to Viejas Outlets for shopping
Actively seeks out opportunities and utilizes strong sales tactics to promote Outlet Center’s programs to gain and add new shoppers into the outlets shopper database
Maintains knowledge of and ensures team members and shoppers are aware of current Frequent Shopper Promotions, sales and entertainment events and encourages shoppers to make repeat visits to the center

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount