VOC Administrator
2020 Companies•Ridgefield Park, NJ
449d•$62,400 - $62,400
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About The Position
The VOC Administrator at 2020 Companies plays a vital role in managing customer escalations for Samsung Electronics America. This full-time position focuses on ensuring high levels of customer satisfaction by tracking, prioritizing, and resolving complex customer issues while collaborating with various internal teams. The role serves as a bridge between customers and the customer service team, ensuring timely and thorough resolution of escalations.
